L2- Core And Cards Support Engineer

Sperton Global AS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a dynamic team where you will provide essential application support and ensure timely resolution of incidents. This role requires strong communication skills and familiarity with OS/400, RPG, and COBOL. You will be responsible for managing incidents, performing root cause analysis, and collaborating with development teams to enhance production environments. If you thrive in a fast-paced environment and are willing to work shifts, this opportunity offers a chance to make a significant impact while supporting critical business operations.

Qualifications

• Familiarity with OS/400 and programming in RPG and COBOL is essential.
• Strong communication skills and willingness to work shifts required.

Responsibilities

• Provide application support and resolve incidents to meet service level targets.
• Collaborate with development teams and manage incidents proactively.

Skills

Communication Skills

Root Cause Analysis

Incident Management

Problem Management

Capacity Management

Tools

OS/400

Sliverlake Banking System

RPG

COBOL

Job description

Job Responsibilities

• Provide application support to various business users.
• Attend to business queries and business requests promptly.
• Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Job Requirements

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Sliverlake banking system is plus point
• Strong communications skills
• Excellent spoken and written English communication skills
• Willing to work on Shifts