Production Supervisor

Frasers Group Asia; Kelantan; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Product Supervisor to join their team in Malaysia. This role offers a unique opportunity to lead a passionate team, enhance customer experiences, and drive sales in a vibrant retail environment. With a focus on sports and a commitment to excellence, the company is poised for rapid expansion across Asia. If you are a motivated individual with a knack for leadership and a love for sports, this position could be your next big career move. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in the retail sector.

Qualifications

• 2+ years of experience in a supervisory role within retail.
• Strong leadership skills and a passion for sports.

Responsibilities

• Assist in training sales staff on product knowledge.
• Monitor stock and assist in replenishment activities.
• Stand in for the Assistant Shop Manager as needed.

Skills

Team Leadership

Customer Service

Communication Skills

Problem Solving

Sales Target Achievement

Education

SPM

Diploma in Retail Management

Job description

Sports Direct Malaysia is currently looking for a Product Supervisor to join our growing team.

Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian-owned MST Golf Group of companies, a well-established golf retailer and service provider in the region. Sports Direct Malaysia currently operates a total of 38 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. The company offers over 70 of the leading authentic global sports brands, providing the widest variety of choices and value. With over 1000 staff, we aim to expand rapidly across Asia in the coming years.

We have developed new-generation stores as part of our multi-channel strategy to enhance the customer experience. Our stores feature an unrivaled range of quality products at excellent value in a modern, spacious environment, zoned by key sports categories such as SD Football, SD Running, SD Training, SD Rackets, SD Swimming, SD Sports, SD Lifestyle, and SD Outdoor.

Job Description

Responsibilities:

• Assist in coaching and training sales assistants in product knowledge and customer service standards.
• Assist in achieving monthly sales targets.
• Monitor stock delivery and processing.
• Assist in stock replenishment activities.
• Assist in stock-taking (routine, ad-hoc, and annual).
• Ensure compliance with operational and customer service SOPs.
• Assist in product display arrangement and visual merchandising.
• Stand in for the Assistant Shop Manager when needed, handling departmental operations and maintaining retail standards.
• Assist in maintenance and cleaning of the shop premises.
• Update the Shop Manager on staff performance and customer feedback.
• Implement and execute sales and promotion plans as required.
• Perform other legal assignments as requested by management.

Qualifications

Requirements:

• SPM with at least 2 years’ experience as a Supervisor in retail industry or Diploma with at least 2 years as a Sales Assistant (or equivalent).
• Passion for sports and the retail industry.
• Proven team leadership and management skills.
• Knowledge in analytics, problem-solving, and decision-making.
• Good customer service, communication, and interpersonal skills.
• Willing to work long hours, including weekends, public holidays, and shifts.

Additional Information

An opportunity like this at Frasers Group is for the fearless. The potential is massive, and the experience is unrivaled. To make the most of it, you need to embody our principles:

• THINK WITHOUT LIMITS – and lead the team accordingly.
• BE RELEVANT – to our people, partners, and the planet.