Client Success Representative APAC (Remote, Contract)

INFUSE; Petaling Jaya; Remote; MYR 36,000 - 60,000; Full time

Job summary

A leading company, INFUSE, is seeking a Client Success Specialist to enhance client experiences and contribute to company success. This role involves building strong client relationships, ensuring timely delivery of solutions, and supporting various operational tasks. Join a supportive community that values employee satisfaction and fosters professional growth.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions aligned with client needs.
• Communicate progress of initiatives to stakeholders.

Skills

Communication

Interpersonal Skills

Problem Solving

Attention to Detail

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves personalized attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. Selected candidates may be invited to submit a video interview for the hiring manager's review. This may be followed by a test or short project to assess fit within the team.
3. Next, you will be invited to interview with our hiring manager or the interview team. Please note: We do not conduct interviews via text message, Telegram, or similar platforms, and we do not hire without a face-to-face meeting or Zoom call. You will be invited to meet with our INFUSE team in person or virtually.
4. Finally, if you are still interested and we find a mutual fit, we will discuss the job offer. We ensure you have the opportunity to speak with us live before any offer is made, as we consider our team members part of our family, and we want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Join Our Team as a Client Success Specialist

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to contribute directly to our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique.

Our reputation as a beloved employer stems from prioritizing employee satisfaction and fostering a workplace where everyone feels valued and connected. Joining INFUSE means becoming part of a supportive community that celebrates successes and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions aligned with client needs and objectives
• Communicate progress of initiatives to internal and external stakeholders
• Identify and develop opportunities within the territory, collaborating with sales teams to ensure growth
• Assist with challenging client requests or issue escalations as needed
• Support administrative and operational tasks such as data entry, updating systems, and managing schedules

Requirements

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to manage multiple tasks with attention to detail in a fast-paced environment
• Empathy and understanding of client needs, with effective problem-solving skills

If you're passionate about building meaningful relationships and delivering excellent client experiences, we invite you to apply. Join INFUSE and embark on a rewarding career where your contributions are valued. Submit your application today!