Customer Service Executive

Perfect Pentagon Sdn Bhd; Selangor; On-site; MYR 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated customer service representative to enhance customer satisfaction and support distributors. This role involves processing orders, managing inquiries, and maintaining customer records while ensuring a high standard of service. Ideal candidates will possess strong interpersonal skills, a willingness to learn, and the ability to work independently. Fresh graduates are encouraged to apply for this exciting opportunity to kickstart their careers in a dynamic environment.

Qualifications

• Possess at least STPM, Diploma, or Degree in a related field.
• Proficient in computer skills and company system applications.

Responsibilities

• Process customer orders, handle sales processing, and manage goods exchange/refund duties.
• Provide assistance to distributors/customers with inquiries and feedback.

Skills

Customer Service

Interpersonal Skills

Computer Skills

Problem Solving

Fluency in English

Fluency in Bahasa Malaysia

Fluency in Mandarin

Education

STPM

Diploma

Degree

Tools

Company System Applications

Job description

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Process customer orders, sales processing, goods exchange/refund duties, including payment collection.

Provide assistance to distributors/customers inquiries and feedback with swift responses in a professional and effective manner.

Have basic product knowledge to assist customer inquiries, recommend suitable product packages, and provide related information to distributors.

Handle all incoming calls/emails/faxes regarding distributor inquiries, stock returns, feedback, and complaints.

Compile and maintain customer records by updating distributor account database information.

Assist in daily sales report, monthly report preparation, and ad-hoc tasks.

Ensure customer satisfaction by providing excellent customer service and support to our valued customers and distributors.

Willing to work based on shift hours.

Requirements:

• Candidate must possess at least STPM, Diploma, or Degree in a related field.
• Proficient in computer skills and company system applications.
• Fluent in English, Bahasa Malaysia; Mandarin is an added advantage.
• Possess good interpersonal and customer service skills; able to work independently.
• Hardworking, honest, reliable, and willing to learn.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Fresh graduates are encouraged to apply.