Front Office Officer

Royal Selangor Golf Club; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a Front Office Officer to enhance customer service operations. This role involves greeting members and guests, managing inquiries, and coordinating bookings while ensuring a high standard of service. Ideal candidates will possess strong communication skills in both English and Bahasa Malaysia, along with a solid background in customer service. Join a prestigious club that has been a cornerstone of the community since 1893, where your contributions will help maintain its reputation as a premier destination for golf enthusiasts.

Qualifications

• At least 3 years’ experience in a related field.
• Excellent communication skills in English and Bahasa Malaysia.

Responsibilities

• Provide high-level customer service to members and guests.
• Greet and attend to members' needs and inquiries.
• Coordinate with various departments on work-related matters.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Organizational Skills

Microsoft Office

Education

SPM or equivalent

Job description

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To handle administrative duties and support customer service functions for the day-to-day operations of the Club's front office. Attend inquiries, provide information, and handle incoming telephone calls.

In general, the Front Office Officer will carry out the following:

1. Provide a high level of customer service to members and guests.
2. Greet and attend to members' needs and inquiries.
3. Take and record bookings as received.
4. Coordinate and follow-up with various departments on all other work-related matters.
5. Perform any other related assignments and duties pertaining to the general nature of Front Office as & when required by the Club.

QUALIFICATIONS

• SPM and above or equivalent.
• At least 3 years’ working experience in a related field.
• Excellent oral and written communication skills in English and Bahasa Malaysia.
• Interpersonal savvy, able to build good relationships internally and externally.
• Good organizational skills and proficiency in Microsoft Office.
• Neat and presentable.
• Willing to work flexible hours - shift work.

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Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Front Office Officer?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• How many years' experience do you have as a Front Office Assistant?

Company Info: Hotel & Accommodation Services, 51-100 employees

Established in 1893, The Royal Selangor Golf Club is the premier golf club in Malaysia and one of the best in the region, with a range of outstanding facilities and services. We are looking for suitable, highly motivated, and capable candidates to join our company.

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