Sales Specialist, IKEA Cheras

IKEA; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in home furnishings is seeking a sales expert to maximize sales and enhance customer experience. The ideal candidate will have a deep understanding of products and customer needs, ensuring a welcoming environment. Join us to help families create inspiring home solutions.

Qualifications

• Experience in customer-oriented business.
• Experience in actively selling and understanding customer needs.

Responsibilities

• Maximize sales in assigned HFB.
• Support the efficient operation of the IKEA mechanical sales system.
• Provide a welcoming environment for families.

Skills

Communication

Customer Service

Sales

Flexibility

Tools

Home Planner

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own, and operate shopping centres anchored by IKEA, creating walkable communities by including residential, office, and other real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women, and the environment.

Job Description

To maximize sales in assigned HFB and to serve as a source of knowledge and expertise for the team. The role requires a deep knowledge of the product range, local market, customers, store layout, IKEA digital tools, and the experience and expertise of colleagues. Support the efficient operation of the IKEA mechanical sales system to ensure the continued execution and success of the IKEA Concept. The role contributes to fulfilling the four key tasks of the IKEA store:

1. Act as a highly efficient, well-staffed sales mechanism.
2. Show inspiring home furnishing solutions and ideas.
3. Serve as a well-qualified home furnishing specialist.
4. Provide a welcoming environment for the whole family.

Qualifications

• Experience working in a customer- and commercial-oriented business.
• Experience actively selling by understanding customer needs.
• Deep knowledge of relevant digital tools, e.g., Home Planner.
• Excellent communication skills; confident and friendly when engaging with co-workers and customers, and capable of handling difficult situations.
• Open to change and highly flexible.
• Ability to prioritize and organize work efficiently.

Additional Information

Please apply by 31-01-2025.