Manager, Business Development – Laboratory Services

Pentas Flora Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Business Development in Laboratory Services. This role is pivotal in expanding the lab's commercial offerings, focusing on building strong customer relationships and developing effective sales strategies. You will lead efforts to secure new business opportunities while ensuring client satisfaction. With a focus on collaboration with technical teams and financial oversight, you will play a key role in driving profitability and operational efficiency. If you thrive in a fast-paced, target-driven environment and have a passion for science, this opportunity is perfect for you.

Qualifications

• 5-7 years of experience in laboratory sales or chemistry roles.
• Proven track record in client acquisition and revenue growth.

Responsibilities

• Develop and execute a sales strategy to grow laboratory services.
• Build and maintain long-term relationships with customers across industries.

Skills

Sales Strategy Development

Customer Relationship Management

Negotiation Skills

Problem-Solving Skills

Market Analysis

Education

Bachelor's Degree in Science

Certifications like ISO/IEC 17025

Tools

Microsoft Office

CRM Tools

Job description

Manager, Business Development – Laboratory Services

As Manager, Business Development for Laboratory Services, the primary role is to lead and expand the lab's commercial offerings, promoting testing and analytical services to external clients. This role involves building strong customer relationships, developing sales strategies, managing departmental budgets, and ensuring client satisfaction in line with technical capabilities and standards.

Job Description

1. Business Development & Sales Management:
2. Develop and execute a sales strategy to grow the external laboratory services market.
3. Identify, engage, and secure new business opportunities while nurturing existing client accounts.
4. Meet or exceed sales targets and maintain a healthy pipeline of leads.
5. Prepare and submit sales quotations, proposals, and tenders, with timely follow-ups.
6. Update weekly, monthly, and annual sales plans and forecasts.

Customer Relationship Management:

1. Build and maintain long-term relationships with customers across industries.
2. Handle inquiries, resolve technical and service issues, and ensure high satisfaction.
3. Arrange site visits, sample deliveries, and other client services.
4. Follow up regularly to monitor satisfaction and encourage repeat business.

Collaboration with Technical Team:

1. Work closely with lab chemists and technical staff to align client needs with testing capabilities.
2. Ensure services meet industry standards, regulations, and client expectations.
3. Translate client feedback into service improvements.

Financial and Operational Oversight:

1. Manage the P&L of the division, including budgeting and revenue analysis.
2. Monitor sales variances, implement corrective actions, and control costs.
3. Ensure efficient operations contributing to profitability.

Reporting & Market Analysis:

1. Provide updates on market trends, competitors, and opportunities.
2. Generate performance reports and market intelligence.
3. Recommend strategies to enhance competitiveness and visibility.

Job Requirements

• Bachelor's Degree in Science, Chemistry, or related field.
• 5–7 years of experience in laboratory sales or chemistry roles.
• Certifications like ISO/IEC 17025 are advantageous.
• Proven track record in client acquisition and revenue growth.
• Knowledge of testing methods, standards, and compliance.
• Proficiency in sales planning, quotation, and P&L management.
• Experience with Microsoft Office and CRM tools.
• Strong negotiation, presentation, and problem-solving skills.
• Willingness to travel for client meetings and industry events.
• Ability to work in a fast-paced, target-driven environment.