Associate, Business Support (GEGM Melaka)

GREAT EASTERN; Malacca City; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Associate in Business Support, where you will play a vital role in ensuring smooth branch operations. This position offers a unique opportunity to contribute to a longstanding legacy of trust in the insurance industry. You will support daily operations, assist in managing agents, and ensure compliance with regulations, all while working in a collaborative environment. If you are proactive, adaptable, and eager to grow, this role is perfect for you. Embrace the chance to make a significant impact in a company dedicated to making life great for its customers.

Qualifications

• Degree in any discipline or insurance qualification required.
• Minimum of 2 years' experience; fresh graduates encouraged.

Responsibilities

• Provide operational support to meet branch objectives.
• Assist with daily operations and support marketing tasks.
• Ensure compliance with business and regulatory requirements.

Skills

Operational Support

Customer Service

Risk Management

Teamwork

Adaptability

Education

Degree in any discipline

Insurance qualification (e.g., AMII, DMII)

Job description

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers across generations. The foundation of this trust is Integrity, Initiative, and Involvement—values reflected in our honest and transparent customer relationships and our proactive approach to providing the best solutions in life and general insurance.

Integrity, Initiative, and Involvement guide us. They inspire us to do the right thing, take the lead, and prioritize 'we' over 'me'. Our mission is to make life great for our customers by understanding what matters most to them and helping them protect it.

If you seek an exciting career full of opportunities and growth, we invite you to join our team as Associate, Business Support (GEGM Melaka).

The Role:

• Provide effective and efficient operational support to meet branch and company objectives.
• Assist the Branch Manager with daily branch operations and support tasks.
• Support the marketing team with agency applications, reporting, office administration, correspondence, credit control, payments, quotations, policy administration, renewal retention, and monitoring of CBC, MCM, and CPD hours.
• Handle requests from agents, customers, and OSS (if applicable), including inquiries, transactions, complaint handling, and claims administration (excluding claims handling).
• Underwrite and accept risks within the authority limit assigned by the company.
• Assist in managing office agents by providing support in servicing assigned or non-assigned agents.
• Support BCM activities as required, in a timely manner (if appointed).
• Perform other duties as assigned by the Branch Manager to ensure smooth branch operations, including organizing events, training, administrative tasks such as scanning, filing, and storing files.
• Ensure compliance with business and regulatory requirements, identifying and mitigating risks.
• Stay informed about industry trends, regulatory changes, emerging threats, and new technologies to better safeguard the company.
• Proactively identify potential risks and share best practices in risk management.

The Person:

• Degree in any discipline or insurance qualification (e.g., AMII or DMII).
• Minimum of 2 years' working experience in any field; fresh graduates are encouraged to apply.
• High integrity, accountability, and a positive attitude towards teamwork.
• Proactive in improving current processes and adaptable to change.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants will receive fair consideration for employment.

Location: GEGM Melaka Branch

Entity: Great Eastern General Malaysia

Employment Type: Permanent

Note for Recruitment Agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes via email or to employees. We are not responsible for fees related to unsolicited resumes.