Job Description
Responsible for the development and performance of all marketing and sales activities in the assigned market.
Maintain and develop a computerized customer and prospect database.
Establish plans and strategies to expand the customer base within the marketing area.
Personality, Skills, and Knowledge Required
- Understanding of company operations, products, services, laboratory facilities, and capabilities.
- Strong business and sales skills related to laboratory testing and analysis consultancy.
- Background knowledge of sampling equipment and devices used in projects and laboratories.
- Familiarity with relevant local laws, regulations, and ISO/IEC 17025 clauses 4.4, 4.7, & 4.8.
- Self-driven, results-oriented, responsible, with good communication and supervisory skills.
Scope of Duties
- Plan, organize, and control department activities such as costing, quotations, and tenders.
- Resource and manpower planning to maximize utilization and meet sales targets.
- Develop and coordinate action plans to penetrate new markets.
- Set targets for oneself and sales team members.
- Supervise, motivate, and monitor sales team performance.
- Provide feedback to senior management on performance.
- Organize market research, competitor, and customer surveys.
- Promote company products and testing services to new customers.
- Analyze market trends and competitor activities.
- Implement marketing strategies to achieve sales targets.
- Maintain customer databases and record interactions, inquiries, comments, and complaints.
- Evaluate customer feedback and resolve complaints effectively.
- Coordinate with internal departments to meet customer needs and inquiries.
- Identify opportunities for process improvements to enhance customer experience.
- Perform additional duties as assigned by top management.
Qualifications
- B.Sc. in Chemistry or related field.
- At least 5 years of experience in related industries.
- Malaysian citizen.
- Dynamic, organized, and self-motivated with excellent interpersonal, communication, and presentation skills.
- Team player, resourceful, and able to work under pressure.
- Preferably available on short notice.
- Position based in Selangor.
Additional Information
What we offer: Competitive salary, excellent training, and career growth opportunities in a growing company.
Data Privacy: We are committed to transparency and compliance with data protection laws regarding the personal data of job applicants.