Customer Service

SKM TECHNOLOGY SDN BHD; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in Johor Bahru is seeking a dedicated Customer Service Support professional. The ideal candidate will handle customer inquiries, process orders, and ensure timely delivery while working independently. This role offers a supportive environment with benefits including a 5-day work week, EPF, Socso, and medical coverage.

Benefits

5-day work week

EPF contributions

Socso contributions

EIS contributions

Bonuses

Yearly increments based on performance/KPI

Medical coverage

Insurance coverage

Qualifications

• 1-2 years of relevant work experience required.
• Fresh graduates are encouraged to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Process customer orders accurately and timely.
• Prepare delivery and billing documents.

Skills

Responsibility

Team Player

Quick Learner

Proficiency in Bahasa Malaysia

Proficiency in English

Proficiency in Chinese

Education

SPM qualification

Tools

Microsoft Office

Job description

Founded in 2009, the company specializes in trading Printed Circuit Boards within the electronics industry. Over the years, SKM has gained valuable experience supporting our customers' supply chains. Our customers choose us as their partner due to our commitment, unparalleled customer service, and competitive pricing. We have strategic partnerships with PCB manufacturers in China and Malaysia to offer comprehensive PCB solutions for manufacturing needs.

Qualifications & Experience

• Candidate must possess at least SPM qualification.
• At least 1-2 years of relevant work experience is required.
• Fresh graduates are encouraged to apply.
• Must have a good sense of responsibility and be able to work independently with minimal supervision.
• Proficiency in Bahasa Malaysia, English, and Chinese.
• Quick learner and team player.
• Good skills in Microsoft Office.

Tasks & Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, and chat.
• Process customer orders accurately and timely according to requirements and process flow.
• Prepare accurate delivery and billing documents before PO due date.
• Monitor and follow up on all open sales orders to ensure fulfillment.
• Track delivery deadlines to avoid penalties due to late delivery.
• Generate sales quotations and purchase orders for new orders.
• Liaise with forwarders and shipping agents for import shipments and coordinate shipment arrangements.
• Supervise stock checks and reconcile stock variances.
• Support ad-hoc tasks, projects, and assignments as directed by superiors.

Additional benefits include a 5-day work week, EPF, Socso & EIS contributions, bonuses, yearly increments based on performance/KPI, and medical & insurance coverage.

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