Manager, Regional Support

Alliance Bank Malaysia Berhad; George Town; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading bank in Malaysia is seeking a Regional Support professional to manage administrative tasks at the Regional Office. The role involves supporting the Regional Head and ensuring efficient operations across branches. Key responsibilities include managing secretarial duties, compliance tasks, and financial reporting. Candidates should possess strong organizational skills and attention to detail, with a focus on maintaining high service standards.

Qualifications

• Experience in administrative roles preferred.
• Strong organizational skills and attention to detail are essential.
• Ability to manage multiple tasks and maintain efficiency.

Responsibilities

• Manage secretarial duties and administrative support for the Regional Office.
• Ensure compliance with AMLA and audit standards.
• Organize and track sales reports and maintain records.

Skills

Organizational skills

Attention to detail

Communication

Job description

Job Description: Regional Support

The Regional Support role involves managing the day-to-day secretarial and administrative work at the Regional Office, supporting the Regional Head, and ensuring efficient operations across branches. Responsibilities include:

• Managing secretarial duties such as minutes writing, updating RH on branch issues, and preparing for regional meetings.
• Providing administrative support to ensure effective regional office operations.
• Supporting branches to maintain service standards.
• Undertaking additional tasks as assigned promptly and to a high standard.

Main job scope includes:

Administrative Support

• Managing filing processes, ensuring documents are properly filed, labeled, and maintained according to standards.
• Assisting in record archiving and record maintenance for RH.
• Preparing invoices, bills, and claims for RH verification.
• Managing assets and housekeeping standards.
• Supporting administrative tasks and ensuring accurate and efficient reporting from branches.
• Maintaining records of sales and operational headcount.
• Keeping the work area neat and organized.

Compliance

• Ensuring AMLA and audit standards are met.
• Completing leave compliance with at least 5 consecutive working days annually.
• Maintaining cleanliness and security of customer data/files.

Financial

• Organizing and tracking sales reports daily, monthly, and yearly.
• Preparing accurate reports related to branch sales volume and targets.

Human Capital

• Completing Employee Engagement Surveys within the designated timeline.
• Participating in training and development, with a minimum of 4 days of training hours.
• Supporting teamwork and cooperation in branch projects and events.