Customer Care Executive

KVC Industrial Supplies; Bandar Baru Bangi; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to enhance their sales support team. This role involves managing customer inquiries, preparing essential sales documents, and ensuring smooth order processing. The ideal candidate will possess strong communication skills and a relevant diploma or degree, with at least one year of experience in a similar role. Fresh graduates are encouraged to apply, offering a great opportunity to kickstart your career in a dynamic environment. Join a team that values excellence and customer satisfaction.

Qualifications

• Must possess at least a Diploma or Bachelor's Degree in relevant fields.
• At least 1 year of relevant work experience in customer service or sales support.

Responsibilities

• Handle incoming calls and attend to customer inquiries promptly.
• Prepare quotations and manage sales order processing efficiently.
• Coordinate with logistics for timely delivery and customer updates.

Skills

Customer Service

Sales Support

Documentation Management

Communication Skills

Order Processing

Education

Diploma

Bachelor's Degree

Advanced Diploma

Job description

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Handle incoming calls and attend to customer inquiries, ensuring excellent and timely responses.

Provide internal sales support, including preparing quotations, confirmation orders, delivery orders, invoices, and other relevant documents.

Assist with sales order processing, follow up on delivery status, and track collections.

Coordinate with the logistics department to ensure on-time delivery to customers.

Liaise with customers to provide updates on order status.

Process sales data, sales progress reports, and other related records and reports.

Communicate with customers via official emails regarding documentation submission, status monitoring, and approval processes.

Coordinate with customers and prepare shipping documents as required.

Maintain files of all documentation and records (physical and digital) for each job.

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Economics, Business Studies/Administration/Management, Commerce, or equivalent.

At least 1 year of relevant work experience is required.

Preferably Junior Executives specializing in Customer Service or equivalent.

Applicants must be at least 18 years old.

Fresh graduates are encouraged to apply.