Executive, Enterprise Business Operations | Kuala Lumpur, MY

Prudential plc; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the insurance sector is seeking an Executive for their Enterprise Business Operations in Kuala Lumpur. The role involves managing a Policy Administration team, ensuring efficient operations, and delivering excellent customer service. Ideal candidates will possess a recognized degree, strong problem-solving skills, and a customer-focused mindset, with opportunities for fresh graduates interested in Life Insurance Operations.

Qualifications

• University degree in any field required.
• Excellent problem-solving skills and a positive attitude.
• Proficient in written and spoken English.

Responsibilities

• Manage Policy Administration team and operational processes.
• Process incoming requests and handle customer inquiries.
• Implement process improvements based on feedback.

Skills

Problem-solving

Customer-focused

Self-motivated

Attention to detail

Education

Recognized university degree

Tools

Microsoft Office

Job description

Executive, Enterprise Business Operations

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose:

The incumbent is responsible for managing an efficient and effective Policy Administration team by meeting and exceeding management's expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities/technicalities) and operational processes to ensure customer's enquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.

Job Responsibilities:

The above statement of duties is not intended to be all-inclusive, and other duties will be assigned from time to time.

1. Process all incoming requests within the service standards and ensure all processes are done prudently and in accordance with all regulatory and corporate requirements.
2. Attend to and handle enquiries of the sections made through referrals promptly.
3. Support superiors to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate.
4. Undertake any other tasks and duties allocated by management as and when required.
5. Continuously attend or involve in training for personal and career development.

Job Requirements:

• Recognized university degree in any field.
• Customer-focused with excellent problem-solving skills, a positive attitude, and the ability to work under pressure.
• Self-motivated, love challenges, and result-oriented.
• Willing to work long hours, weekends, and public holidays if required.
• Interest in working in an office-based, desk-bound administration environment.
• Articulate and proficient in written and spoken English.
• Fresh graduates interested in a career in Life Insurance Operations are encouraged to apply.
• Proficient in Microsoft Office applications.

Prudential is an equal opportunity employer. We provide equal benefits for all applicants and employees regardless of sex, race, age, ethnic origin, educational, social, and cultural background, marital status, pregnancy and maternity, religion or belief, disability, part-time or fixed-term work, or any other protected status. We encourage these standards in our recruitment and with third-party suppliers, considering the context of grade, job, and location. We also support reasonable adjustments for individuals with physical or mental health requirements.

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.

Tell us your Ideal Employer

Click next and follow the link to our survey.