Personal Financial Consultant (Nationwide)

AFFIN Group; Malacca City; On-site; MYR 40,000 - 60,000; Full time

Job summary

Join a leading financial institution in Malaysia as a sales professional. You will be responsible for achieving financing targets, providing excellent customer service, and leading promotional activities. Ideal candidates should have a strong sales background and excellent communication skills.

Qualifications

• Minimum 2 years’ experience in sales and marketing for banking products.

Responsibilities

• Achieve financing and credit card targets as assigned.
• Provide exceptional customer service and manage inquiries.
• Lead promotional activities during branch manager’s absence.

Skills

Sales and Marketing

Communication

Interpersonal Skills

Proactive

Education

Bachelor’s Degree

Diploma

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Accountabilities

• Achieve PFC ASB Financing, Smart Money, Education Financing, Personal Financing, ASNB Variables, Bancassurance & Banca Takaful, Credit Card targets as assigned.
• Achieve branch business referral target as assigned.
• Execute sales plan and strategies to achieve the targets assigned.
• Scrutinize customers and applications to prevent fraud and losses.
• Process and submit new loan applications to Consumer Credit Department (CCD).
• Follow up with CCD for approval, acceptance, and disbursement processes.
• Coordinate with Consumer Operation Department (COD) for after-sales services and credit-related matters.
• Identify potential customers to cross-sell the bank’s products and services.
• Ensure compliance with statutory and regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Provide exceptional customer service.
• Manage customer inquiries and complaints.
• Provide training/briefings on products in the branch manager’s absence.
• Lead the branch in promotional activities and campaigns for Loan, Wealth, Bancassurance, and Takaful during the branch manager’s absence.
• Manage and undertake ad-hoc assignments as assigned by management from time to time.
• Participate in social commitment activities (CSR).
• Ensure the highest standards of branch housekeeping and workstation cleanliness.

Requirements

• Bachelor’s Degree or Diploma in any relevant discipline.
• Minimum 2 years’ experience in sales and marketing for banking products.
• Possession of relevant product licenses is an advantage.
• Strong sales and marketing acumen.
• Good communication and interpersonal skills.
• Able to work independently and in a team with minimal supervision.
• Proactive with a can-do attitude.