Admin Assistant

Ikhua Group of Companies; Kampung Baru Balakong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Malaysia is seeking a Service Coordinator Assistant to support the service team in delivering exceptional customer satisfaction. The role involves coordinating schedules, managing service requests, and ensuring effective communication between clients and technicians. Ideal for fresh graduates, this position offers a supportive work culture with opportunities for growth and training.

Benefits

Supportive work culture

Opportunities for professional growth

Training and mentorship

Annual company trip

Performance-based bonuses

Medical & PA insurance

Qualifications

• Fresh graduates are encouraged to apply.
• Good verbal and written communication skills.

Responsibilities

• Support scheduling and dispatching service technicians.
• Maintain accurate service records and client databases.
• Handle incoming service inquiries via phone or email.

Skills

Communication

Multitasking

Team Player

Education

SPM or equivalent

Tools

Microsoft Office

Job description

As a Service Coordinator Assistant, you will play a vital role in supporting our service team to deliver outstanding customer satisfaction. You’ll assist in coordinating schedules, managing service requests, and ensuring smooth communication between clients, technicians, and the internal team. Your work helps ensure that every service experience is timely, professional, and exceeds expectations.

Key Responsibilities:

1. Support the Service Coordinator in scheduling and dispatching service technicians.
2. Communicate effectively with clients to confirm appointments and follow up on service outcomes.
3. Maintain accurate service records, reports, and client databases.
4. Handle incoming service inquiries via phone or email and ensure timely responses.
5. Assist with inventory tracking, work order processing, and documentation.
6. Collaborate with technicians and other departments to resolve service issues efficiently.

Requirements:

• SPM or equivalent; fresh graduates are encouraged to apply.
• Good verbal and written communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).
• A positive attitude, willingness to learn, and a team player mindset.

What We Offer:

• Supportive, team-focused work culture
• Opportunities for professional growth and internal advancement
• Training and mentorship to develop your coordination and customer service skills
• A role where your work directly contributes to client satisfaction and team success
• Annual company trip
• Performance-based bonuses & incentives
• Medical & PA insurance

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Application Questions:

• What's your expected monthly basic salary?
• Which of the following qualifications do you have?
• Which Microsoft Office products are you experienced with?
• Which languages are you fluent in?