Quality Supervisor

TaskUs; Petaling Jaya; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading company in the BPO sector is seeking a Quality Supervisor to mentor and develop Quality Analysts. This role involves overseeing performance, implementing escalation procedures, and fostering a high-performing team. Ideal candidates will have experience in people management and a passion for team development.

Qualifications

• At least 1 year of relevant people management experience.
• High-level understanding of customer confidentiality standards.
• Passion for developing team members' skills.

Responsibilities

• Mentor and guide Quality Analysts.
• Implement and oversee escalation procedures.
• Establish team goals and measure progress.

Skills

People management

Problem-solving

Strategic thinking

Conflict resolution

Constructive feedback

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Quality Supervisor do? Think of yourself as someone who provides performance enforcement, mentorship, guidance, and career development advice to TaskUs’ Quality Analysts.

Imagine yourself going to work with one thing on your mind: to supervise the performance of Quality Analysts (QAs) and ensure their compliance with processes. Your tasks center on supporting QAs in analyzing and resolving client issues and concerns, which include the execution of escalation procedures.

As a Quality Supervisor, you will:

Mentor, guide, and help develop a career path for Quality Analysts;

Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;

Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;

Establish ambitious but realistic team goals;

Work with direct reports on plans for executing and measuring progress and sharing results; and

Identify actionable insights, offer recommendations, and shape the team's strategy.

Do you have what it takes to become a Quality Supervisor?

Requirements:

At least 1 year of relevant people management experience within or beyond the BPO space.

Ability to think strategically and solve problems through creative means

Background in providing constructive feedback and implementing corrective action plans

High-level understanding of customer confidentiality standards

Passion for developing the skills and know-how of team members

Experience in mediation and conflict resolution techniques

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is a fast growing tech-enabled BPO company, delivering customer support, AI operations and content security services to power innovative companies.

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