Customer Service Officer

Magnum 4D Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Officer to enhance their call center team. This role is vital for ensuring customers receive top-notch service, handling inquiries, and resolving issues with professionalism. Ideal candidates are enthusiastic and possess strong communication skills in both English and Mandarin, with a service-oriented attitude. Fresh graduates are encouraged to apply, making this a great opportunity to kickstart a rewarding career in customer service.

Qualifications

• Must possess at least a Diploma or recognized degree in a relevant field.
• 1-2 years experience in Call Centre or Customer Service environment.

Responsibilities

• Handle inbound calls and emails, providing prompt responses to inquiries.
• Resolve customer issues and maintain accurate records.

Skills

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Verbal Communication

Written Communication

Multitasking

Education

Diploma

Bachelor's Degree

Job description

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Job Description:
We are seeking a dedicated and enthusiastic Customer Service Officer to join our call center team. As a Customer Service Officer, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. Your role is crucial in ensuring our customers receive the best possible service experience.

Key Responsibilities:

1. Handle inbound calls and emails, providing prompt and courteous responses to customer inquiries.
2. Provide accurate information about products and services.
3. Resolve customer issues and complaints with patience and professionalism.
4. Document all customer interactions and maintain accurate records.
5. Collaborate with team members and other departments to resolve complex issues.
6. Follow up with customers to ensure their concerns are resolved satisfactorily.
7. Stay updated on company products, services, and policies to provide informed assistance.

Fresh graduates are encouraged to apply

JOB REQUIREMENTS:

• Must possess at least a Diploma or a recognised degree in relevant field
• Has minimum 1-2 years relevant working experience in Contact/Call Centre or Customer Service environment
• A positive, service-oriented and professional attitude towards customers always
• Excellent analytical and problem-solving skills is a must.
• Must have excellent verbal and writing skills (both English and Mandarin language) to effectively communicate with Mandarin-speaking clients.
• An added advantage if candidate is additionally fluent in other languages/dialects (e.g. Tamil, Cantonese)
• Able to work under minimal supervision and able to multi-task

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Have you worked in a call centre before?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer services representative?
• Which of the following languages are you fluent in?