Manager - Personal Financial Services (Branch Operational Risk Management) | Kuala Lumpur, MY

Hong Leong Bank; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Manager for Personal Financial Services focused on Branch Operational Risk Management. The role involves analyzing risks, conducting branch reviews, and ensuring compliance with regulations. Candidates should have a Bachelor's degree in Banking & Finance and at least 5 years of experience in the financial sector, preferably in branch operations.

Qualifications

• Minimum 5 years of relevant experience in the financial sector.
• Experience in branch operations preferred.

Responsibilities

• Analyze and manage risk management issues for the branch network.
• Conduct onsite and desktop branch reviews.
• Collaborate with various departments to implement risk assessment processes.

Skills

High accuracy

Organizational skills

Self-motivated

Excellent verbal communication

Excellent written communication

Attention to detail

Education

Bachelor's Degree in Banking & Finance

Job description

Manager - Personal Financial Services (Branch Operational Risk Management)

Manager - Personal Financial Services (Branch Operational Risk Management)

If you are looking to excel and make a difference, take a closer look at us...

Functional (Job Responsibilities)

1. Analyze and manage risk management issues by reviewing and embedding them into the risks and control self-assessment for the branch network.
2. Conduct desktop (for unreachable branches) and/or onsite branch reviews, including independent cash counts of branches on a quarterly basis.
3. Perform and validate the Risk & Control Self-Assessment (RCSA) at branches according to the site visit schedule.
4. Ensure timely reporting and provide recommendations as required by management.
5. Collaborate with Branch Operations Support, Group Compliance, Group Risk Management, PFS Compliance, Branches, and RMOs to plan, design, and implement an overall risk and control self-assessment process for the branches.
6. Periodically update the Risk and Control Self-Assessment (RCSA) document as new risks are identified, lapses are detected, or guidelines are updated.
7. Govern and take ownership of the branch's Risk and Control Self-Assessment document.
8. Ensure good corporate governance involving operations risk and control reporting by branches and RMOs to relevant departments, and ensure compliance with all relevant laws and regulations.
9. Review, update, and formulate standard operating processes and policies as needed.
10. Provide support and education to staff to cultivate risk awareness.
11. Ensure branches adhere to standard operating processes and procedures on operational regulatory compliance.
12. Maintain regular communication with branches, including BM & CSOM, RMO, RCM, Branch Operations Support, Group Compliance, PFS Compliance, Group Risk Management, and other support units, including conducting regular training updates.
13. Undertake other duties as assigned by management.

Education/Qualification

• Bachelor's Degree in Banking & Finance or a recognized professional qualification in a related field, with relevant work experience.

Experience/Requirements

• Minimum 5 years of relevant experience in the financial sector, preferably with experience in branch operations.
• Familiarity with operational and sales regulatory compliance.

Special Skills

• High accuracy and organizational skills.
• Self-motivated with the ability to work independently and under pressure to deliver results.
• Excellent verbal and written communication skills.
• Attention to detail, highly driven, and self-motivated.

About Hong Leong Bank

We are a leading financial institution in Malaysia with a century of entrepreneurial heritage. Our comprehensive financial services, guided by a Digital-at-the-Core ethos, have earned industry recognition for innovation and making banking simpler for our customers. Our services span a nationwide network in Malaysia and an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We value diversity, inclusion, and merit, aiming to attract and recruit the best talent. We are digitizing the employee journey to support lifelong learning, career growth, and internal talent development.

Realize your full potential at Hong Leong Bank by applying now.

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