Senior Executive, Sales Operations Marine (1-year renewable 3rd party contract) - based in Kual[...]

PETRONAS Lubricants International; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading company in the marine lubricants sector is seeking an experienced operational support professional to join their Marine Sales team. The ideal candidate will have a strong background in supply chain management and customer service, with a focus on marine products. Responsibilities include coordinating inquiries, managing delivery logistics, and ensuring smooth operations across teams. This role demands exceptional communication skills and a proactive approach to problem-solving, making it essential for the successful execution of marine lubricant operations.

Qualifications

• 8–10 years of experience in customer service or supply chain management.
• Proven experience managing customer and stakeholder relationships globally.

Responsibilities

• Support Marine Sales team with inquiries and delivery planning.
• Coordinate with supply teams and validate delivery-related costs.
• Monitor delivery execution and maintain accurate records.

Skills

Communication

Coordination

Problem Solving

Attention to Detail

Commercial Awareness

Education

Bachelor’s degree in Business

Bachelor’s degree in Supply Chain

Bachelor’s degree in Maritime Studies

Tools

SAP

Microsoft Office

Job description

About the Role

To provide operational and coordination support to the Marine Sales team, ensuring timely and accurate handling of marine lubricant inquiries, stock coordination, delivery execution, and issue resolution. The role requires strong marine lubricant product knowledge and experience working with supply chain and third-party vendors.

Key Accountabilities

• Support the Marine Sales team with technical and operational follow-up on ship owner / customer inquiries, including product recommendations and delivery planning.
• Coordinate with internal supply teams and external FG suppliers to confirm product availability and delivery timelines.
• Liaise with Customer Service to ensure timely and accurate order creation in the system once customer purchase orders (POs) are finalized
• Validate and challenge any additional delivery-related costs (e.g., barge, pumping, port fees), ensuring alignment with contract terms.
• Monitor end-to-end delivery execution and flag any discrepancies in quantity, timing, or documentation.
• Maintain accurate records of pricing, contracts, delivery notes, and customer communication.
• Serve as a key liaison between sales, supply chain, finance, and customer service teams to ensure smooth operations.

Qualifications & Experience

• Bachelor’s degree in Business, Supply Chain, Maritime Studies, or a related field.
• 8–10 years of relevant experience in customer service, operations coordination, or supply chain management, preferably within the marine or industrial sector.
• Proven experience managing customer and stakeholder relationships across global, with strong cultural sensitivity and regional communication skills.
• Familiarity with SAP systems (experience in the PETRONAS PLI environment is highly preferred).
• Strong understanding of shipping logistics, international trade documentation, and port operating procedures.
• Track record of successfully managing cross-functional and cross-border coordination in a fast-paced environment

Skills

• Exceptional communication and interpersonal skills, with the ability to engage confidently with global customers and service providers.
• Strong coordination and problem-solving abilities, with a proactive, customer-centric approach.
• High attention to detail and organizational skills.
• Commercial awareness and a forward-looking mindset, with ambition to transition into a commercial or business development role.
• Proficiency in Microsoft Office tools; SAP knowledge is essential.

*Note:

Only shortlisted candidates will be notified.