Manager, Operations (ELM)

Sime Darby Property; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in property management is seeking an Operations Manager for a shopping centre. The role involves developing operational strategies, managing vendor relationships, and ensuring compliance with safety regulations. Ideal candidates will have a Bachelor's degree in a related field and extensive experience in facility management, particularly in retail settings.

Qualifications

• 5+ years of experience in operations or facility management, preferably in retail.
• Experience managing third-party service providers.
• Strong knowledge of OSH and fire safety compliance.

Responsibilities

• Manage overall operations of the shopping centre, including building management and security.
• Oversee outsourced services like housekeeping and waste management.
• Lead operational staff to achieve performance goals.

Skills

Operational efficiency

Vendor management

Crisis response

Budgeting and cost control

Regulatory compliance knowledge

Education

Bachelor's Degree in Building Services Maintenance and Management

Job description

Requirements

1. Job Purpose: Develop strategic planning for the smooth functioning, management, and operations of the shopping centre by achieving effective, developed, and defined objectives through planning, evaluating, developing, implementing, and maintaining services in compliance with established guidelines.
2. Develop a comprehensive operation strategy that aligns with the shopping centre's overall objectives. This includes planning for facility maintenance & management, security, cleaning, and energy management.
3. Ensure operational efficiency by managing outsourced vendors and in-house teams to achieve optimum performance.

Job Responsibilities

1. Manage overall operations of the shopping centre, including physical building management, security, safety, housekeeping, landscaping, pest control, waste management, car park operations, facilities, and MEP management.
2. Oversee outsourced services such as housekeeping, waste management, pest control, landscaping, and others.
3. Manage car park operations, including system management, cost, revenue, and services.
4. Ensure equipment reliability and efficiency to maintain the shopping centre in excellent condition.
5. Lead operational staff to achieve performance and efficiency goals.
6. Strategically develop operations staff through recruitment, training, coaching, and discipline.
7. Communicate job expectations and conduct performance reviews.
8. Contribute to strategic planning by providing operational insights and recommendations.
9. Review and update SOPs, templates, and forms for all departments.
10. Maintain a safe and healthy work environment following policies and procedures.
11. Analyze workflows and employee engagement to improve productivity.
12. Prepare reports on operational performance, incidents, and projects, including KPI and budget updates.
13. Manage the preparation of management reports and annual budgets.
14. Provide leadership and development opportunities for support staff.
15. Perform any ad-hoc assignments as required.

Education & Professional Qualifications

1. Bachelor's Degree in Building Services Maintenance and Management or related field.
2. At least 5 years of experience in operations and/or facility management, preferably in retail or commercial sectors.
3. Experience managing third-party service providers and contracts.
4. Strong knowledge of local regulatory compliance related to OSH, fire safety, environmental health, and municipal guidelines.
5. Experience in crisis response, incident management, emergency drills, and hazard protocols.
6. Proven experience in budgeting and cost control within operations or facilities management.