Customer Service Executive (Based in Kuching)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuching; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in Kuching is seeking customer service representatives to assist clients through various communication channels. Candidates with a minimum SPM qualification and proficiency in English are encouraged to apply. Full training will be provided, making it an excellent opportunity for fresh graduates. The role requires a willingness to work on a rotational shift schedule and offers a supportive working environment with benefits.

Benefits

Training provided

EPF & SOCSO contributions

Sick leave and annual leave

Quarterly staff recognition and appreciation

Nice working environment

Qualifications

• Fresh graduates encouraged to apply; full training provided.

Responsibilities

• Assist customers and provide a positive customer service experience.
• Handle inbound calls, emails, and live chats.

Skills

Customer Service

English

Education

SPM qualification or equivalent

Job description

Job Responsibilities

1. Assist customers and provide a positive customer service experience.
2. Provide immediate solutions and channel issues to the appropriate platforms when possible.
3. Escalate customer complaints and compliments in a timely manner.
4. Handle inbound calls, emails, and live chats.

Job Requirements

1. Minimum SPM qualification or equivalent.
2. Proficiency in English (verbal, written, and comprehension).
3. Fresh graduates interested in starting a career in a call center are encouraged to apply. Full training will be provided.
4. Willing to work on a 24/7 rotational shift schedule.

Job Benefits

1. Training provided.
2. EPF & SOCSO contributions.
3. Sick leave and annual leave.
4. Quarterly staff recognition and appreciation.
5. Nice working environment.