Customer Service Executive (Fresh Grad Welcome)

Fengshui Republic; Selangor; On-site; MYR 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to provide exceptional support in a vibrant and youthful environment. This role welcomes fresh graduates and emphasizes the importance of communication skills, particularly in Mandarin, to cater to a diverse clientele. The successful candidate will manage customer inquiries, resolve complaints, and contribute to a positive customer experience. With opportunities for career growth and a strong focus on performance-based incentives, this position offers a dynamic start for those looking to launch their careers in customer service.

Qualifications

• Fresh graduates are welcome to apply.
• Must possess a diploma in any field.

Responsibilities

• Answer and screen telephone calls, messages, and emails.
• Handle customer complaints and ensure satisfaction.
• Perform administrative tasks, including report preparation.

Skills

Interpersonal Skills

Communication Skills

Customer Service Skills

Multitasking

Planning and Time Management

Education

Diploma / Advanced / Higher / Graduate Diploma

Job description

Customer Service Executive (Fresh Grad Welcome)

Job Responsibilities (What you’ll be doing)

• Responsible for answering & screening telephone calls, messaging & email.
• Handle customer complaints, follow up to ensure resolution, and achieve customer satisfaction.
• Undertake specific assignments, ad-hoc jobs, and related duties as required.
• Perform administrative functions, including preparing daily and monthly reports.

Job Requirements (Who are we looking for?)

• Candidate must possess a Diploma / Advanced / Higher / Graduate Diploma in any field.
• Fresh graduates are WELCOME!!!
• Preferred language: Mandarin, as the role requires dealing with Mandarin-speaking clients.
• Good interpersonal, communication, and customer service skills.
• Independent, self-disciplined, well-organized, with a strong work ethic.
• Capable of multitasking efficiently.
• Excellent planning and time management skills.
• Opportunities for career growth and development.
• Incentives and increments based on performance.
• Enjoy a comfortable, youthful, and energetic work environment.

Additional Information

Applicants will be asked about expected salary, Mandarin skills, and customer service experience.

Note: The additional company description about Fengshui Republic is informational but not directly relevant to the job responsibilities or requirements and could be summarized or omitted for clarity.