Inhouse Sales

Master Tec Wire & Cable; Alor Gajah; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading manufacturer in Malacca seeks an Indoor Sales Manager to support the sales process by preparing quotations, managing RFQs, and ensuring seamless communication between departments and customers. The role is essential for maintaining customer satisfaction and internal efficiency in sales operations.

Qualifications

• Experience in a sales role and customer service.
• Experience with product pricing and costing strategy.

Responsibilities

• Prepare accurate sales quotations based on customer specifications.
• Manage incoming RFQs and liaise with internal departments.
• Develop and maintain price lists for cables and accessories.

Skills

Customer Service

Quotation Management

Communication

Education

Sales Management Experience

Job description

The Indoor Sales Manager plays a critical role in supporting the sales process internally by preparing quotations, managing Requests for Quotation (RFQs), developing and maintaining price lists, corresponding with customers and sales teams, and ensuring prompt and accurate document delivery. This role acts as the key liaison between internal departments and external customers to ensure a seamless sales experience.

Key Responsibilities

1. Quotation Management
2. Prepare accurate and timely sales quotations based on customer specifications, technical requirements, and pricing strategies.
3. Ensure all quotations comply with company pricing policies and technical standards.
4. Receive, log, and manage all incoming RFQs from sales personnel, customers, and distributors.
5. Liaise with engineering, production, and finance departments to gather necessary technical and costing information for RFQ preparation.
6. Prioritize RFQs based on urgency, customer importance, and strategic objectives.
7. Email Communication and Customer Response
8. Promptly acknowledge and reply to customer and internal emails regarding quotations, product inquiries, and order statuses.
9. Provide professional and courteous responses to ensure a high standard of customer service.
10. Follow up on submitted quotations and RFQs to support sales closure.
11. Price List Development & Maintenance
12. Develop and update standard price lists for cables, accessories, and related products.
13. Collaborate with Finance, Procurement, and Production teams to reflect cost changes, raw material fluctuations (e.g., copper, aluminium prices), and market adjustments in price lists.
14. Maintain confidentiality and security of all pricing documents.
15. Quotation Dispatch
16. Ensure completed quotations are sent to the appropriate sales representative or directly to the customer within agreed timelines.
17. Track and archive all sent quotations for future reference and audit purposes.

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Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a sales manager?
• Do you have experience in a sales role?
• Do you have customer service experience?
• Have you worked in a role which requires experience with product pricing and costing strategy?

Manufacturing, Transport & Logistics 51-100 employees

Master Tec Wire & Cable Sdn Bhd is a premier manufacturer supplying Low Voltage Power Cable, Control Cable, Instrumentation Cable, Fire Resistance Cable for commercial and industrial buildings. We take pride to be one of the leaders in developing and produce high quality wire and cable that can meet virtually every electrical application for both domestic and global demand.

Our global success is built on a tradition of quality products, strong brands and a corporate philosophy that believes in recognizing and rewarding employees for their achievements.