Fraud Detection Analyst - Banking (24/7 Shift Rotational)

Persolkelly; Ampang Jaya Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment company is seeking a Fraud Detection Analyst to review suspicious transactions and analyze customer behavior. The role requires strong analytical skills and the ability to work in a fast-paced environment. Shift work is mandatory, including weekends and public holidays.

Benefits

Medical Coverage

Leave Entitlement

Shift Allowance

Qualifications

• Fluent in English communication (verbal & written).
• Experience in fast-paced environments like financial services or call centers.

Responsibilities

• Review suspicious transactions and analyze customer behavior.
• Contact customers to validate transactions and prevent fraud.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Education

Degree

Diploma

Job description

Working Duration: Contract until Nov 2025 with PERSOLKELLY

Working Day/Hours: Rotational Shift (7am-4pm, 9am-6pm, 11am-8pm, 1pm-10pm, 10pm – 7am) including Weekends and Public holidays

Salary: Basic up to MYR 3200 (Based on qualifications + Experiences) + shift allowance (between RM400 - RM600) + statutory contribution + leave entitlement + medical coverage

JOB SUMMARY:

The primary purpose of this position is to review suspicious transactions generated by fraud detection systems, analyse such transactions and customer spend & behaviour patterns, and make sound judgements and decisions on the alerts in accordance with the operating guidelines and procedures to prevent and minimise fraud losses. The incumbent in this position is also expected to contact customers, validate/verify transactions in detecting fraud while providing outstanding service in the process.

WHO CAN APPLY?

Fluent in English communication (verbal & written)

Preferably a minimum Degree holder (fresh graduate or 1-2 years work experience)

Willing to work shift hours/weekends + night shift

Strong analytical and problem-solving skills

Excellent organization skills - ability to multi-task and prioritize work

Ability to work effectively across portfolio risk policy teams and functional areas teams

Willing to work on rotating shifts to provide 24x7 coverage

Experience working in fast-paced, structured work environments (financial services, call center, retail, etc.)

Excellent communication skills in English to support AU Market, judgment, and problem resolution skills

Degree qualified for fresh graduates and Diploma/Degree holders with relevant experience

Knowledge of Credit Card/Banking industry is preferred

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What is your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Fraud Detection Analyst?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

Human Resources & Recruitment 101-1,000 employees

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit www.persolkelly.com