Walk-In Interview 5 February 2025: Personal Financial Consultant / Customer Service Officer / C[...]

AFFIN Group; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in financial services is seeking passionate individuals to join their team. As a Personal Financial Consultant, Customer Service Officer, or Representative, you will play a crucial role in achieving financial targets while delivering exceptional customer service. This forward-thinking company is committed to innovation and excellence, offering a dynamic work environment where your contributions truly matter. If you're eager to make a difference and thrive in a collaborative atmosphere, this opportunity is perfect for you.

Qualifications

• Strong knowledge of financial products and services.
• Excellent communication and interpersonal skills.

Responsibilities

• Achieve financial targets through effective sales strategies.
• Ensure compliance with regulatory requirements and enhance customer experience.

Skills

Customer Service

Sales Strategies

Financial Products Knowledge

Education

Bachelor's Degree in Finance or related field

Job description

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Positions Available

Personal Financial Consultant

• Achieve PFC ASB Financing, Smart Money, Education Financing, Personal Financing, ASNB Variables, Bancassurance & Banca Takaful, Credit Card targets as assigned.
• Achieve branch business referral target as assigned.
• Execute sales plan and strategies to achieve the targets assigned.

Customer Service Officer

• Assist in managing daily branch operational activities, monitoring compliance, and regulatory requirements in accordance with the Bank's internal policy and regulatory standards.
• Ensure the highest quality customer experience through excellent customer service and brand image enhancement.
• Assist in referral and cross-selling of deposits, investments, insurance, Wealth, Takaful products, and activities to achieve branch targets.

Customer Service Representative

• Provide frontline service to customers.
• Deliver quality customer service in accordance with the Bank's internal policies.
• Perform back-office functions and support customer service activities.
• Contribute to branch deposit growth and cross-selling of Deposit, Investment, Bancassurance, and Banca Takaful products.