Collection Executive

CapBay; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative firm is looking for a motivated Collection Officer to join its dynamic team. This role is crucial in recovering outstanding payments while ensuring excellent customer service. You will be responsible for negotiating repayment plans, maintaining detailed records, and collaborating with various teams to develop effective debt recovery strategies. The company offers a supportive work environment and comprehensive training, providing you with the tools for success. If you have strong communication skills and a passion for finance, this opportunity is perfect for you.

Benefits

Competitive Salary

Growth Opportunities

Comprehensive Training

Supportive Work Environment

Qualifications

• Bachelor's degree in relevant field and experience in Credit Control.
• Strong organizational and multitasking abilities with attention to detail.

Responsibilities

• Contacting customers to discuss outstanding payments and negotiate repayment plans.
• Maintaining records of customer interactions and collaborating with the collections team.

Skills

Communication Skills

Organizational Skills

Analytical Skills

Interpersonal Skills

Education

Bachelor’s Degree in Business Management

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Office Management

Tools

MS Office

Excel

Word

Job description

About Us

CapBay operates an award-winning Supply Chain Finance and Peer-to-Peer (P2P) Financing platform. We facilitate inclusive business financing, using existing trade data and relationships. Through our proprietary credit-decisioning model, businesses of all sizes can obtain short-term financing while banks and investors can participate in high-quality financing deals. Additionally, we aim to revolutionize supply chain financing and continue our path of growth and expansion. With our recent market entries into Singapore and Thailand, we are seeking for an individual who is comfortable in communicating and coordinating with the various regional teams. You can find out more about us at www.capbay.com

Collection Executive

About The Role

We are seeking a motivated and experienced Collection Officer to join our team at Capbay. As a Collection Officer, you will play a crucial role in our collections department, responsible for recovering outstanding payments and maintaining strong relationships with our clients and paymasters.

Key Responsibilities

• Contacting customers to discuss outstanding payments and negotiate repayment plans.
• Maintaining detailed records of all customer interactions and payment arrangements.
• Identifying and escalating complex cases to the appropriate team members.
• Collaborating with the wider collections team to develop effective strategies for debt recovery.
• Adhering to all relevant laws, regulations and company policies regarding debt collection.
• Providing excellent customer service and maintaining a professional demeanour at all times.
• Flag up policy and/or procedures standard gaps and accountable them within agreed timelines.
• Monitoring of collections and implementing processes to achieve the targeted collection numbers.
• Managing and updating sheets as well as ad-hoc tasks that are related to the collection function.
  
  

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Key Qualifications And Requirements

• Bachelor’s Degree in Business Management/Business Administration/Office Management, or a related field and experience in Credit Control.
• Fresh graduates are welcome to apply.
• Strong organizational and multitasking abilities.
• Exceptional communication and interpersonal skills to work effectively with various teams.
• Proficient in MS Office, especially Excel and Word.
• Highly organized with a strong eye for detail and the ability to manage multiple tasks and processes efficiently.
• Excellent analytical skills for interpreting data, identifying trends, and recommending improvements
  
  

What CapBay Offers

• Competitive starting salary with potential growth opportunities.
• Comprehensive training to equip you for success.
• Supportive and dynamic work environment.
• Opportunity to be a part of an innovative team leading the future of supply chain financing.
  
  

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-capbay-job-collection-executive]