Customer Service Officer (Nationwide)

AFFIN Group; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Join a leading banking institution in Kuala Lumpur as a key player in managing branch operations and ensuring compliance. You will enhance customer experiences while supporting the growth of various financial products. This role offers an opportunity to make a significant impact in the banking sector while fostering teamwork and innovation.

Qualifications

• Assist in managing daily branch operations.
• Ensure compliance with regulations.
• Support referral and cross-selling of products.

Responsibilities

• Monitor compliance and regulatory requirements.
• Provide efficient customer service.
• Manage resource allocation and staff development.

Skills

Customer Service

Compliance

Job description

Join us at AFFIN!

Be inspired by a shared commitment to great work and make a difference in your career with AFFIN. We value open minds and innovative ideas.

Job Purpose

• Assist in managing daily branch operations, monitoring compliance, and regulatory requirements according to the Bank's policies and regulations.
• Ensure high-quality customer experience through excellent service and image enhancement.
• Support referral and cross-selling of deposit, investment, insurance, Wealth, Takaful products, and activities to achieve branch targets.

Accountabilities

Financial

• Support referral and cross-selling activities to meet branch targets.
• Prevent fraud and losses.
• Monitor costs and adhere to budgets.
• Achieve transactional and lead generation fee income targets.

Process

• Handle account onboarding, customer inquiries, and updates in compliance with policies.
• Ensure compliance with FSA/IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA, and related regulations.
• Manage cash, ATM operations, and security items.
• Review vouchers, verify cash balances, and process cheques.
• Maintain branch assets, security systems, and cleanliness.
• Manage IT and non-IT assets, conduct physical checks, and recommend asset write-offs.
• Oversee storage, archiving, and contract renewals.

Customer

• Provide efficient customer service and handle complaints promptly.
• Manage Safe Deposit Box facilities and ensure data accuracy.
• Support account maintenance and support activities.

People

• Manage resource allocation and staff development.

Corporate Social Responsibility

• Participate in social commitment activities.

Other Responsibilities

• Relief duties and operational support functions.
• Manage ad-hoc assignments and vault & self-service machines.

Learning & Growth

• Participate in special projects and training programs.
• Promote AFFINBANK’s values and teamwork.