Collection Analyst (Mandarin Speaker)

Manpower Staffing Services; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Accounts Receivable Specialist to manage customer collections effectively. In this role, you will engage with clients to ensure timely payments while resolving disputes and maintaining customer satisfaction. Your analytical skills will be crucial in identifying trends and recommending strategies to prevent delinquencies. Join a dynamic team where your contributions will directly impact cash flow and customer relationships. If you have a passion for finance and excellent communication skills, this opportunity is perfect for you.

Qualifications

• Understanding of collection processes and receivable issues.
• Ability to analyze customer accounts and recommend strategies.

Responsibilities

• Manage accounts receivable portfolio and ensure timely payments.
• Perform outbound collection calls and resolve payment disputes.

Skills

Customer Service

Communication Skills

Negotiation Skills

Problem-Solving Skills

Analytical Skills

Education

First-level university degree in business, finance, or accounting

1-2 years of collections experience

Tools

Microsoft Office

Job description

Responsibilities (but are not limited to):

• Manage and collect on an accounts receivable portfolio, ensuring timely payments and resolving customer payment issues.
• Perform outbound customer collection calls and activities using collection procedures and policy guidelines to achieve cash flow targets.
• Analyze and research customer receivables accounts to determine delinquency and select appropriate communication methods to facilitate payment.
• Ensure all overdue balances are actively and promptly pursued in a professional manner on a daily basis.
• Recognize trends in non-payment and resolve issues by engaging internal partners.
• Resolve disputes related to customer payments on delinquent accounts, negotiate, and ensure payment from customers.
• Analyze at-risk customers and recommend account strategies to prevent delinquencies.
• Initiate dispute resolution processes with internal partners, follow up, and ensure resolution for the customer.
• Maintain detailed collection notes to document customer contacts and actions.
• Manage key performance indicators effectively, including responsiveness, account coverage, overflow targets, voice of customer, and SLA.
• Understand procedures related to administration/liquidator-appointed accounts and assist with preparation of PODs, disclaimers, and interactions with solicitors.
• Perform customer account reconciliation and coordinate outputs with customers.
• Maintain records of all customer interactions and collection activities.
• Perform account maintenance activities such as reconciling unmatched items, preparing refunds, and updating customer records.
• Review direct credit payment listings, collect remittance details, and submit to banking.
• Establish and maintain cross-functional relationships to improve customer satisfaction.
• Build strong customer relationships to achieve win/win outcomes.

Position Knowledge and Capabilities

• Understand the collections function and receivable issues.
• Have good knowledge of receivables/credit accounting systems, interpret data, and produce reports.
• Understand business processes and organizational support structures for account maintenance.

Health Safety Environmental Responsibilities

• Comply with OHS legislation and safe work practices.
• Report hazardous conditions, near misses, and injuries immediately.

Qualifications and Education Requirements

• First-level university degree in business, finance, or accounting, or equivalent experience.
• Typically 1-2 years of collections experience; fresh graduates are encouraged to apply.

Functional & Behavioral Competencies

• Minimum one-year experience in customer service.
• Intermediate to advanced Microsoft Office skills.
• Experience in business process improvement is highly regarded.
• Excellent communication, negotiation, and conflict resolution skills.
• Good accounting knowledge and problem-solving skills.
• Familiarity with computers and good prioritization skills.
• Understanding of collection processes and financial concepts.
• Influence skills, teamwork, independence, responsibility, and integrity.
• Highly self-motivated with excellent analytical skills.

MUST: Well conversant in English (both written and verbal). Ability to converse in Mandarin verbally and in writing is preferable.