Retail - Sales Associate (Chloé) - Chinese Speaking - Pavilion/TRX

The Valiram Group; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a dynamic retail company that values diversity and offers a vibrant work environment. As part of a team celebrating various cultural festivities, you'll build lasting customer relationships while representing a luxury brand. With opportunities for professional development, enjoy a fun workplace with engaging activities and a fashionable dress code. Experience a supportive atmosphere that prioritizes work-life balance and offers staff discounts and a subsidized cafe. If you have a passion for luxury fashion and exceptional customer service, this role is perfect for you!

Benefits

Subsidized Staff Cafe

Staff Discounts up to 30%

Online Training Courses

Employee Engagement Activities

Flexible Working Schedules

Qualifications

• 2-3 years of retail experience in luxury fashion preferred.
• Strong sales and customer service skills essential.

Responsibilities

• Achieve sales targets and provide excellent customer service.
• Manage stock and maintain store cleanliness.

Skills

Sales Ability

Customer Service

Clienteling Skills

Inventory Management

Visual Merchandising

Mandarin Communication

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

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Valiram is a retail company founded in 1935. The company has expanded to become a global player in the retail industry with over 520 locations in 10 countries. By 2027, they plan to more than double their size to 1200 stores, with an expected 5,500+ employees under Valiram Group. Learn more about us at www.valiram.com.

Brands and Categories:

• Beauty: Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown
• Fashion: Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Charles & Keith, Pedro, etc.
• Accessories: Swarovski, Montblanc
• Travel Retail: Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos

Work Environment: Valiram HQ is located 10 minutes from Pavilion and 5 minutes from KLCC. We offer flexible working schedules based on employee preferences. Employees have access to a staff-only cafe with city views and affordable food options.

We celebrate diversity with 32 nationalities on our team. We observe various festivities throughout the year, including Hari Raya, Malaysia Day, Chinese New Year, Deepavali, and Christmas.

ViaVClub offers monthly activities such as badminton, hiking, running, language classes, and more, free of charge!

Role Summary:

Build and maintain long-term customer relationships to drive sales while representing the brand positively for repeat business. Assist customers with product selection and information, fostering a positive and ethical work environment.

About the Brand:

Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne, with a bohemian spirit. She created soft, alluring clothes from fine fabrics, pioneering 'luxury prêt-à-porter'. In December 2020, Gabriela Hearst joined as creative director for ready-to-wear, leather goods, and accessories.

Key Responsibility Areas:

• Sales & Customer Service: Achieve sales targets, execute strategies, and provide excellent customer service while maintaining the brand’s luxury image.
• Store Operations: Follow SOPs for opening/closing, maintain store cleanliness, and ensure proper visual merchandising.
• Inventory & Reporting: Manage stock, conduct regular counts, resolve discrepancies, and update reports accurately.
• Compliance & Development: Adhere to company policies, handle customer concerns, and enhance product knowledge continuously.

Key Requirements:

• At least 2-3 years of retail experience, preferably in luxury fashion.
• Strong sales ability, exceptional customer service, and clienteling skills to build lasting relationships.
• Knowledge of inventory management, visual merchandising, and maintaining the luxury brand image.
• Ability to communicate in Mandarin.

Why Work for Us?

We offer opportunities to develop your skills, collaborate with a fantastic team, and have fun! Benefits include:

• Level Up Your Career: Access to online training courses in communication, leadership, Excel, and more.
• Proven Development Track: Last year, 150 trainings were conducted, empowering 65% of employees for career growth.
• Fun & Vibrant Workplace: Employee engagement activities like V-Club for building connections.
• Celebrate Together: We celebrate major festivals with the team.
• Express Yourself: Enjoy a fashionable dress code.

At our HQ, enjoy a subsidized staff cafe, convenient location within walking distance from public transport, ample parking, and staff discounts of up to 30%. We support work-life balance with comprehensive benefits.

Assessment:

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