Customer Development Executive – Hindi Speaker (Native/Near Native)

Agensi Pekerjaan JobScoper Sdn Bhd; Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in Malaysia is seeking a customer support representative with a sales-oriented mindset. The role involves managing inbound calls, resolving issues, and providing consultative selling to meet performance metrics. Opportunities for growth and competitive compensation are offered.

Benefits

Opportunities for growth through training and mentorship

Competitive compensation with benefits and recognition

Qualifications

• At least 6 months in customer support or fresh graduates with relevant qualifications.
• Must speak Hindi at a near-native or native level.

Responsibilities

• Manage incoming calls professionally, maintaining sales and customer service standards.
• Identify customer needs and recommend relevant products or services.
• Resolve client product issues effectively to achieve first-call resolution.

Skills

Strong communication

Multitasking

Customer rapport-building

Education

Diploma or Degree in any field

Tools

Microsoft Office

CRM

Job description

Job Requirements and Responsibilities

1. Education: Diploma or Degree in any field, with B2-level English proficiency (CEFR standard).
2. Experience: At least 6 months in customer support, or fresh graduates with relevant qualifications.
3. Sales-Oriented Mindset: Tech-savvy, target-driven, and able to convert support calls into sales.
4. Key Skills: Strong communication, multitasking, and customer rapport-building skills.
5. Technical Skills: Typing speed of 40 WPM, proficient in Microsoft Office; CRM or sales experience is a bonus.
6. Working Hours: Mon - Fri (9am - 6pm), based on serving country.
7. Language Requirement: Must speak Hindi at a near-native or native level.
8. Inbound Call Handling: Manage incoming calls professionally, maintaining sales and customer service standards.
9. Consultative Selling: Identify customer needs and recommend relevant products or services.
10. Issue Resolution: Provide solutions within our Scope of Support (SOS) or guide customers to third-party or paid services when necessary.
11. Technical Troubleshooting: Resolve client product issues effectively to achieve first-call resolution.
12. Performance Metrics: Meet goals such as First Call Resolution, Conversion Rate, Net Promoter Score, and New Sales.
13. Interpersonal Skills: Exhibit strong communication, multitasking, and prioritization in a fast-paced environment.
14. Additional Information: Be part of a diverse team that promotes collaboration and meaningful change. Opportunities for growth through training and mentorship. Competitive compensation with benefits and recognition.

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