Mall Operations Manager - Johor Bahru

INFINITY8; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in Johor Bahru is seeking an experienced Operations Manager to oversee daily operations of a large commercial retail property. The role involves managing facilities, ensuring tenant satisfaction, and maintaining high operational standards. Candidates should have a Bachelor’s degree and relevant experience in retail property management.

Qualifications

• 4–6 years in retail property or real estate operations.
• Experience managing a team of 5–10 staff.

Responsibilities

• Manage all aspects of operations including common areas and car park facilities.
• Serve as main point of contact for tenants regarding operational support.
• Ensure compliance with local safety regulations and internal SOPs.

Skills

Leadership

Communication

Education

Bachelor’s Degree

Job description

Position Summary :

We are looking for a proactive and experienced Operations Manager to oversee the day-to-day operations of a large commercial retail property. The ideal candidate will ensure seamless facility operations, safety, and tenant satisfaction while maintaining high operational standards across all departments.

Key Responsibilities:

Facilities & Property Management

• Manage all aspects of operations including common areas and car park facilities
• Supervise in-house or outsourced teams for:
• Security – Ensure safety for customers, tenants, and staff
• Cleaning – Maintain hygiene in public areas, restrooms, and food courts
• Landscaping – Ensure the upkeep of internal and external greenery
• Waste Management – Oversee disposal and recycling compliance

Maintenance Oversight

• Coordinate preventive and corrective maintenance for:
• General building repairs
• HVAC, electrical (HV/LV), and lighting systems
• Fire protection systems (alarms, sprinklers, hydrants)
• Elevators and escalators (liaising with vendors)

Tenant Relations

• Serve as main point of contact for tenants regarding operational support
• Approve and manage tenant fit-out/renovation applications and timelines
• Assist with move-in/move-out processes and ensure compliance with guidelines
• Support day-to-day tenant requests and resolve issues efficiently

Operational Efficiency & Compliance

• Ensure compliance with local safety regulations and internal SOPs
• Implement operational improvements to optimize service delivery
• Contribute to emergency preparedness and crisis management planning

Job Requirements:

• Experience: 4–6 years in retail property or real estate operations
• Language: Must be Chinese (to liaise effectively with stakeholders); other ethnicities welcome if fluent in Chinese
• Education: Bachelor’s Degree in a relevant field
• Leadership: Experience managing a team of 5–10 staff
• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

Note: Overtime may be required for weekend events (self-managed)