Indoor Sales Coordinator

Central Coast Packaging; Ulu Tiram; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in packaging solutions is seeking a Sales Support Executive to enhance customer communication and manage sales inquiries. The ideal candidate will have a diploma in a related field, strong communication skills, and experience in sales support. This role involves preparing quotations, managing CRM records, and promoting service renewals to ensure customer satisfaction.

Qualifications

• Minimum 2 years of working experience in administrative or indoor sales roles.
• Proficient in basic computer applications.
• Required languages: English and Bahasa Malaysia; proficiency in Mandarin is a plus.

Responsibilities

• Respond promptly to inbound sales inquiries via phone, email, and WhatsApp.
• Prepare and issue accurate quotations and invoices.
• Maintain accurate and up-to-date CRM records.

Skills

Communication

Interpersonal Skills

CRM Management

Education

Diploma or Degree in Marketing, Business Studies/Administration, Accounting

Tools

Billing Systems (UBS, AutoCount)

Job description

Key Responsibilities

• Customer Communication & Follow-Up
• Respond promptly to inbound sales inquiries via phone, email, and WhatsApp.
• Provide timely and clear follow-up with prospects, addressing any questions or concerns to ensure a smooth sales experience.
• Sales Promotion & Renewal Engagement
• Actively promote the Annual Support Maintenance package to existing customers.
• Engage current Support Maintenance users to encourage timely renewals and ongoing service satisfaction.
• Quotations, Invoicing & Order Fulfillment
• Prepare and issue accurate quotations and invoices, and coordinate the delivery of orders to customers.
• CRM Management & Reporting
• Maintain accurate and up-to-date CRM records, including sales leads, customer interactions, and daily call logs.
• Generate and submit monthly sales lead status reports to the department manager.
• Team Coordination & Sales Support
• Work closely with sales representatives to monitor and update lead status.
• Support the field sales team in progressing deals and closing opportunities.
• General Administrative Support
• Perform ad hoc duties as assigned to support the overall sales operations.
  
  
  

Requirements

• Diploma or Degree in Marketing, Business Studies/Administration, Accounting, or a related field.
• Minimum 2 years of working experience, preferably in administrative or indoor sales roles.
• Strong communication and interpersonal skills.
• Proficient in basic computer applications.
• Familiarity with billing systems such as UBS or AutoCount is an added advantage.
• Able to work independently with minimal supervision.
• Required languages: English and Bahasa Malaysia.
• Proficiency in Mandarin is a plus, as the role involves communication with Mandarin-speaking clients.
  
  
  

Interested candidates please submit your application through Jobstore