Associate - Account Management (GoDaddy English Position - 2nd June 2025 Intake)

Sutherland; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking dynamic individuals for a customer service role focused on sales and technical support. This position offers a unique opportunity to engage with customers, resolve issues, and provide tailored solutions in a fast-paced environment. With a commitment to excellence and a focus on digital transformation, the company fosters a collaborative atmosphere where your contributions will drive measurable results. If you possess strong communication skills and a passion for helping others, this role could be your next career move.

Qualifications

• Minimum 6 months of sales experience required.
• Education: SPM, Diploma, or Graduation degree.

Responsibilities

• Resolve customer issues via chat and upsell to customers.
• Provide solutions in a friendly and knowledgeable manner.
• Perform data entry and manage customer cases.

Skills

Customer Service

Sales Experience

English Communication

Problem Solving

Education

SPM

Diploma

Graduation Degree

Tools

Client-based Customer Management Tools

Job description

Company Description

About Sutherland

Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics are core to our expertise. We collaborate with iconic brands worldwide, providing market-leading technology and business process excellence.

We have created over 200 inventions across AI and other technologies, driving digital transformation, optimizing operations, and pioneering new solutions through a seamless “as a service” model.

Our goal is to unlock digital performance and deliver measurable results by combining human expertise and artificial intelligence to create transformative outcomes and enduring relationships.

Job Description

• Respond to and resolve customer issues via chat, including upselling to a growing customer base.
• Identify and understand various customer needs and scenarios.
• Provide solutions and consultation in a friendly, confident, and knowledgeable manner.
• Stay updated on client and industry processes, technologies, utilities, and products.
• Use client-based tools for customer management and service.
• Transfer customers to appropriate departments when necessary.
• Perform data entry, documentation, and case management.
• Collaborate within a team-based environment.
• Achieve and maintain required performance metrics and goals.
• Possess good English skills (spoken, reading, writing).
• Minimum 6 months of sales experience is required.

This role involves 100% sales and technical support, including account management, with fixed salary and allowances.

Qualifications

Education: SPM, Diploma, or Graduation degree. (A soft copy of the certificate is required; SPM result/slip alone cannot be accepted.)

Additional Information

• Work hours: 24/7, with rotational shifts and days off (Monday - Sunday, 5 working days, 2 off days). Shifts and days off may change based on business needs.
• Public holidays are considered normal working days; employees working on public holidays will be compensated accordingly.
• Work mode: On-site at Sutherland Office, Level 1, Avenue 5, Tower 6, Bangsar South (Touch N Go Building). No hybrid work option.
• Attendance is mandatory during training, nesting, and generally during the first 6 months (probation period). Leave is not permitted during this period unless approved.