Customer Program Management Specialist

Celestica; Kulim; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Program Management Specialist to enhance customer satisfaction and manage account profitability. This role involves overseeing order management, coordinating ECO implementations, and leading contract negotiations. Ideal candidates will have a Bachelor’s degree and extensive experience in manufacturing processes. Join a dynamic team that values innovation and collaboration, where your contributions will drive success in a fast-paced environment. This is a fantastic opportunity to work with a diverse group of professionals dedicated to delivering top-tier solutions.

Qualifications

• 5-6 years of experience in related fields required.
• In-depth knowledge of manufacturing processes and SCM is essential.

Responsibilities

• Manage customer account profitability and monitor customer satisfaction.
• Coordinate program tracking meetings and resolve customer issues.

Skills

Customer contact skills

Negotiation skills

Problem resolution skills

Presentation skills

Database management skills

Project management

Interpersonal skills

Education

Bachelor Degree in relevant fields

Job description

Add expected salary to your profile for insights

• With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.
• Manages order & demand management
• ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Job Requirements:

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
• Minimum at least 5-6 years working experience in related fields
• Minimum education is Bachelor Degree in relevant fields

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Program Management Specialist?

Manufacturing, Transport & Logistics 1,001-5,000 employees

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.