Customer Service Specialist

AGENSI PEKERJAAN JEV MANAGEMENT SDN. BHD on behalf of AGENSI PEKERJAAN JEV MANAGEMENT SDN. BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Specialist to join their team. This role offers flexible hours and the opportunity to provide 24/7 support to users. You will handle inquiries, resolve issues, and ensure seamless service delivery in a fast-paced environment. With comprehensive training and career growth opportunities, this position is perfect for those looking to start their career in customer service. Join a dynamic team where your contributions will significantly impact customer satisfaction and service quality.

Benefits

Comprehensive training

Career growth opportunities

Night Shift Allowance

KPI Incentive

Qualifications

• Customer service experience preferred; fresh graduates welcome.
• Adaptable to rotating shifts including nights/weekends.

Responsibilities

• Provide timely support via phone, email, and chat.
• Resolve customer concerns efficiently and maintain accurate records.
• Collaborate with internal teams to escalate complex cases.

Skills

Excellent communication in English

Problem-solving abilities

Tech-savvy

Customer-centric mindset

Education

Minimum SPM or equivalent

Job description

AGENSI PEKERJAAN JEV MANAGEMENT SDN. BHD on behalf of AGENSI PEKERJAAN JEV MANAGEMENT SDN. BHD is hiring a Full time Customer Service Specialist role in Ara Damansara, Selangor. Apply now to be part of our team.

Job summary:

• Flexible hours available
• No experience required for this role
• Expected salary: RM2,800 per month

Position Overview

We’re seeking dedicated Customer Service Specialist to provide 24/7 support to our users. You’ll handle inquiries, resolve issues, and ensure seamless service delivery while working rotating shifts (including nights/weekends) in a fast-paced environment.

Key Responsibilities

• Provide timely support via phone, email, chat.

• Resolve customer concerns (e.g., bookings, payments, technical issues) efficiently.

• Collaborate with internal teams to escalate and resolve complex cases.

• Maintain accurate records of interactions and solutions.

• Meet KPIs for response time, resolution rate, and customer satisfaction.

• Stay updated on Grab’s policies, promotions, and product changes.

• Share customer feedback to improve service quality.

Compensation & Benefits

• Basic Salary: RM 2,100/month

• Night Shift Allowance: Up to RM 300/month*

• KPI Incentive: Up to RM 400/month*

• Comprehensive training and career growth opportunities.

*Subject to performance and shift schedule.

Requirements

• Education: Minimum SPM or equivalent.

• Experience: Customer service experience preferred; fresh graduates welcome.

• Skills:

  Excellent communication in English (additional languages a plus).

  Tech-savvy with problem-solving abilities.

  Adaptable to rotating shifts (including nights/weekends).

  Empathetic, patient, and customer-centric mindset.

• Commitment: Willingness to work 6 days/week (rotating rest days).