Director - HR Operations, Systems and Shared Services | Kuala Lumpur, MY

Prudential plc; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

A leading company in the insurance sector seeks a Director of HR Operations to oversee HR service delivery and operational excellence. The role requires a strategic leader with extensive experience in HR operations and a strong focus on improving efficiency and service quality. The ideal candidate will drive HR initiatives, mentor teams, and collaborate across functions to align HR operations with business objectives.

Qualifications

• 15+ years of experience in HR Operations/Service Delivery.
• 5+ years in a leadership role overseeing HR services.
• Experience with HR Shared Services.

Responsibilities

• Oversee end-to-end HR Operations, including payroll and compliance.
• Design and execute HR Service Delivery Model.
• Lead change management initiatives related to HR systems.

Skills

Analytical skills

Stakeholder focus

Conflict management

Strong communication

Relationship-building

Education

Degree or Masters in Human Resources

Job description

Director - HR Operations, Systems and Shared Services

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, supporting our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The HR Enablement and Workforce Planning team is responsible for developing and delivering workforce solutions that support the HR community and organizational transformation.

The Director of HR Operations is a strategic leader responsible for overseeing HR Operations, Service Delivery, and Operational excellence at Head Office. This role ensures seamless HR service execution, drives process efficiency, and fosters a high-performing HR team aligned with organizational goals. The Director will lead HR operational strategy, enhance service delivery frameworks, and champion HR best practices to support business objectives.

Principal Accountabilities:

1. HR Operations
   • Oversee end-to-end HR Operations, including payroll, benefit administration, compliance, employee data management, and HRIS optimization.
   • Streamline HR processes to improve efficiency, scalability, and employee experience.
   • Ensure Head Office HR services are delivered accurately, timely, and in line with company policies.
   • Partner with senior HR leadership to align HR operations with business needs.
2. HR Service Delivery Excellence
   • Design and execute a best-in-class HR Service Delivery Model to support employees and stakeholders.
   • Develop and monitor KPIs to assess HR services effectiveness and implement improvements.
   • Drive digital transformation initiatives, such as HR automation and self-service tools.
   • Resolve complex HR operational issues while maintaining compliance.
3. HR Practice Leadership
   • Act as the subject-matter expert for HR policies, procedures, and compliance, including statutory reporting and data privacy.
   • Foster a culture of continuous improvement by implementing HR operations best practices.
   • Lead change management initiatives related to HR systems, policies, or organizational restructuring.
   • Mentor and develop the HR operations team to promote professional growth and operational excellence.
4. Cross-Functional Collaboration
   • Partner with Talent Acquisition, Talent Leadership, Learning, Compensation & Benefits, and other HR functions to ensure cohesive service delivery.
   • Collaborate with IT, Finance, Legal, and Facilities teams to address people services challenges.
   • Serve as the primary HR Operations liaison for senior leadership and external vendors.

Attributes & Experience Required:

• A Degree or Masters in Human Resources or equivalent.
• 15+ years of experience in HR Operations/Service Delivery, with 5+ years in a leadership role overseeing head office or enterprise-wide HR services.
• Previous HR Shared Services experience.
• Proven success in leading high-performance teams and achieving results through others.
• Innovative thinking and experience leading transformative projects.
• Analytical skills to analyze data and inform business decisions.
• Stakeholder focus, including experience partnering with C-suite leaders.
• Conflict management and resolution skills.
• Results-oriented with the ability to manage multiple priorities.
• Strong communication and collaboration skills.
• Relationship-building skills and experience working with diverse stakeholders.
• Understanding of business planning and key metrics.
• Experience with agile strategies and HR technologies is advantageous.

Prudential is an equal opportunity employer. We provide equal benefits and opportunities regardless of sex, race, age, ethnicity, education, social background, marital status, pregnancy, religion, disability, or other protected statuses. We support reasonable adjustments for individuals with health requirements.