IT Support Executive

flexHR; Seberang Perai; On-site; MYR 36,000 - 60,000; Full time

Job summary

A dynamic company in Seberang Perai is seeking an experienced IT Specialist to manage IT support and e-commerce platforms like Shopify. The role involves maintaining IT systems, providing tech support, and enhancing website performance. Ideal candidates will have a background in IT support and web technologies.

Benefits

KWSP

SOCSO

Annual and medical leave

Qualifications

• Proven experience in IT support or similar role.
• Hands-on experience with Shopify & Sitegiant.

Responsibilities

• Provide technical support for internal hardware, software, and network issues.
• Manage and update e-commerce websites, primarily Shopify.
• Monitor website analytics and implement improvements.

Skills

IT Support

Troubleshooting

Communication

Education

Bachelor's degree in IT

Tools

Shopify

HTML

CSS

JavaScript

Job description

Job Responsibility

Job Summary: We are seeking an experienced and resourceful IT Specialist who has a strong understanding of general IT support, systems management, and web technologies, especially e-commerce platforms like Shopify whereas able to link with Site giant. Youâll play a key role in maintaining our IT systems, providing tech support, and managing updates and improvements to our websites.

Key Responsibilities

• Provide technical support for internal hardware, software, and network issues.
• Install, configure, and troubleshoot desktop and server systems.
• Manage and update e-commerce websites (primarily Shopify).
• Customize Shopify themes, troubleshoot plugins/apps, and implement new features.
• Ensure website functionality, security, and performance.
• Coordinate with marketing and design teams for web content updates.
• Monitor website analytics and implement improvements for performance and UX.
• Backup and disaster recovery management for IT systems and websites.
  
  

Nice To Have

• Experience with Shopify Liquid (templating language).
• Knowledge of SEO best practices.
• Familiarity with graphic design tools (e.g., Photoshop, Canva).
• Experience with email marketing tools and integration.
  
  

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What We Offer

• Great working environment
• Opportunity to grow in a dynamic company
  
  

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How to Apply: Please submit your resume and a brief cover letter outlining your experience with IT support and website management (especially Shopify).

Qualifications

Job Requirements

• Proven experience in IT support, systems administration, or a similar role.
• Hands-on experience with Shopify & Sitegiant.
• Proficiency in HTML, CSS, JavaScript, and web analytics tools.
• Familiarity with domain/DNS management and web hosting environments.
• Strong troubleshooting and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Bachelor's degree in IT, Computer Science, or equivalent experience (preferred).
  
  

Job Benefits

• KWSP
• SOCSO
• Annual and medical leave shall be in accordance with the prevailing Labour Law