Customer Care Officer - MGTV

Singtel; Malacca City; On-site; MYR 30,000 - 45,000; Full time

Job summary

Join a leading company as a Customer Care Officer in Malacca, where you will provide exceptional service by verifying customer details and processing orders. Your role involves collaborating with the sales team and ensuring customer satisfaction in a fast-paced environment. Enjoy comprehensive benefits and opportunities for growth.

Benefits

Comprehensive health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Minimum 1 year of experience in a contact centre environment.

Responsibilities

• Processing customer requests within service level and accuracy targets.
• Calling customers to verify their signed-up packages.

Skills

Customer-oriented

Proficiency in English

Ability to perform under pressure

Education

Diploma or Degree in Business Studies/Administration

Job description

Be a part of something BIG!

As a Customer Care Officer, you are responsible for providing excellent customer service by contacting customers to verify their sign-up details and review the plans they have signed up for. The team is also responsible for processing orders on behalf of the digital sales team.

Make An Impact By

1. Processing customer requests within service level and accuracy targets.
2. Acting on remedial action reports.
3. Processing requests for New Fibre, Add-on Contents, Standalone IPTV, and Mio Home applications for the Consumer Group upon receiving requests from the Sales Team.
4. Processing Port In / Port Back Fibre & ADSL applications for the Customer Group.
5. Verifying with customers regarding Standalone IPTV & Fibre plans (with new IPTV services) upon receiving requests from Sales, as updated in the Spear System.
6. Calling customers to verify their signed-up packages and arranging appointment dates.
7. Escalating unresolved issues that cannot be completed within the agreed procedures.
8. Participating in team meetings and feedback sessions, sharing ideas with colleagues and Team Leaders.
9. Working closely with team members and leaders to achieve efficiency and productivity.
10. Performing any other tasks as assigned from time to time.

Skills For Success

1. Diploma or Degree in Business Studies/Administration.
2. Minimum 1 year of experience in a contact centre environment.
3. Customer-oriented with a focus on meeting customer needs.
4. Proficiency in English; proficiency in Mandarin is an added advantage.
5. Ability to perform well in a fast-paced environment and under pressure.
6. Willingness to support shift work and work on public holidays.

Rewards That Go Beyond

1. Comprehensive health and wellness benefits.
2. Ongoing training and development programs.
3. Internal mobility opportunities.

Working Location

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang, 75100 Melaka.

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