Reports To
Customer Service Manager
Job Purpose
- Planning, printing, and releasing customer orders (with relevant documents) to the factory according to delivery date and production resource capacity.
- Providing internal order administration support between production and other departments to ensure on-time and efficient production.
- Updating and maintaining inventory data in D365 to align with actual stock in production for accurate planning.
Tasks and Responsibilities
- Assist the Production Planner in planning, printing, and releasing production orders to the factory, along with corresponding labels and instructions.
- Respond to and prioritize orders based on customer service requests.
- Review raw materials, solutions, and bases for each work order to identify shortages before release.
- Firm and print work orders for production, including ad hoc orders.
- Check for any special manufacturing instructions on work orders and issue as required.
- Adjust yield (wastage) for firmed jobs and manage stock adjustments/discrepancies reported in production.
- Book materials into the ERP upon receipt of goods.
- Monitor pending orders in the manufacturing process and follow up as needed.
- Support monthly safety stock planning and daily monitoring review reports.
- Facilitate communication and information flow between purchasing, production, QC, and customer service to ensure efficient production.
Skills and Attributes Required
- Bachelor’s degree or diploma holder
- Good communication skills
- Excellent attention to detail
- Ability to work autonomously
- Flexible and punctual
- Good time management
- Ability to work under pressure
- Previous experience working in an ERP environment