Operations Manager (Data Centre)

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Kulai; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading technology solutions provider is seeking an Operations Manager to join their team in Kulai, Johor. This role focuses on overseeing operations, driving strategic planning, and enhancing team performance. Ideal candidates will have significant experience in IT operations management and a strong educational background in IT or Computer Science.

Qualifications

• 5+ years of experience in IT operations management, preferably in cloud services.
• Experience with project management methodologies (e.g., Agile, ITIL).
• Understanding of GPU cloud architecture and services.

Responsibilities

• Oversee and manage the operations team, ensuring high performance.
• Develop and manage staff schedules for 24/7 coverage.
• Lead the development and implementation of operational strategies.

Skills

Leadership

Communication

Problem-Solving

Decision-Making

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

Performance monitoring and analytics tools

Job description

Job Summary

We’re looking for a Operations Manager to support our team in Kulai, Johor. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.

Responsibilities

• Team Leadership: Oversee and manage the operations team, ensuring high performance and alignment with organizational goals.
• Resource Allocation: Develop and manage staff schedules to ensure 24/7 coverage and effective response to operational needs.
• Strategic Planning: Lead the development and implementation of operational strategies, including the adoption of new technologies and best practices.
• Performance Management: Monitor team performance, conduct regular reviews, and provide coaching to improve skill sets.
• Incident Management: Act as the escalation point for major incidents, ensuring swift resolution and minimal impact on services.
• Stakeholder Communication: Regularly communicate with upper management and other departments to align operational strategies with business objectives.
• Continuous Improvement: Drive continuous improvement initiatives to optimize operational efficiency, including the automation of manual processes.

Qualifications

• 5+ years of experience in IT operations management, preferably in cloud services
• Strong leadership and communication skills
• Experience with project management methodologies (e.g., Agile, ITIL)
• Understanding of GPU cloud architecture and services
• Knowledge of industry best practices in IT operations
• Familiarity with performance monitoring and analytics tools
• Excellent problem-solving and decision-making skills
• Experience in incident management and disaster recovery planning
• Bachelor's degree in Computer Science, IT, or related field

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.