ERP Application Support cum IT Coordinator

Fitson; Johor Bahru; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in baby and mother care products is seeking an ERP Application Support cum IT Coordinator. The role involves providing technical support for ERP systems, coordinating IT vendors, and assisting users with ERP functionalities. Ideal candidates have a basic understanding of ERP systems, strong communication skills, and 1-2 years of relevant experience. Join a supportive team with opportunities for growth and a fair work-life balance.

Benefits

Attractive remuneration package

Fair work-life balance

Opportunities for growth and advancement

Qualifications

• Basic understanding of ERP systems and business processes.
• Willing to work in Senai Ipark.

Responsibilities

• Provide basic technical support to ERP system users.
• Coordinate with outsourced IT vendors for hardware and software issues.
• Assist in training sessions for new ERP features.

Skills

Communication

Problem Solving

Education

1–2 years in ERP or IT support roles

Tools

Microsoft Dynamics NAV

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

ERP Application Support cum IT Coordinator

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Founded in 1984 in Singapore, Fitson specializes in producing high-quality baby and mother care products for well-established international brands. Fitson provides a full scope of services, including design conceptualization, tool design & fabrication, product innovation, manufacturing, and complete packaging and delivery.

Responsibilities:

1. ERP Support:

• Provide basic technical support to ERP system users.
• Troubleshoot and resolve simple ERP issues; escalate complex issues to the ERP vendor as necessary.
• Act as a liaison between internal users and the ERP vendor for issue resolution and system updates.
• Assist in generating reports and maintaining ERP-related documentation.

IT Coordination:

• Coordinate with outsourced IT vendors for hardware, software, and network issues.
• Monitor IT system performance and report any issues to the relevant vendor.
• Track IT incidents and resolutions to ensure follow-up and closure.

User Support:

• Provide guidance to users on ERP functionalities and IT processes.
• Assist in training sessions for new ERP features or updates.
• Support the design, development, and maintenance of automated workflow processes in collaboration with the Senior ERP Specialist.
• Assist in analyzing and troubleshooting ERP system issues reported by end users.

General Monitoring:

• Ensure outsourced IT vendors meet the agreed terms.
• Maintain records of IT equipment and inventory.

Other Duties:

• Perform additional tasks assigned by superiors to support the organization's ERP and IT needs.

Qualifications for Success:

• Basic understanding of ERP systems (Microsoft Dynamics NAV) and business processes.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Familiarity with IT basics, such as networks, hardware, and user account management.
• Strong communication and problem-solving skills.
• Work experience: At least 1–2 years in ERP or IT support roles, preferably in a similar industry.
• Willing to work in Senai Ipark.
• Language skills: Good written & verbal communication in English, Mandarin, and Malay.

Benefits:

• Attractive remuneration package commensurate with experience and qualifications.
• Fair work-life balance with 5 working days and a positive environment.
• Opportunities for growth and advancement.

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