Assistant Manager, Operations & Maintenance

YTL Broadband; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking an experienced Assistant Manager for Operations & Maintenance to enhance the reliability of its broadband network across Malaysia. This role involves managing a team of network engineers, ensuring service excellence, and maintaining compliance with regulatory standards. The ideal candidate will possess strong IP networking skills and a solid background in telecommunications. Join a forward-thinking company dedicated to providing world-class broadband services and contributing to the digital landscape of Malaysia.

Benefits

Medical

Miscellaneous Allowance

Parking

Insurance

Shift Allowance

Car & Petrol Subsidy

Qualifications

• 5+ years in telecommunications network operations with supervisory experience.
• Strong foundation in IP networking and troubleshooting skills.

Responsibilities

• Manage operations and maintenance of broadband network infrastructure.
• Lead and mentor a team of network engineers for service fulfilment.

Skills

IP Networking

Leadership

Communication Skills

Troubleshooting

Multitasking

Education

Bachelor’s Degree in Telecommunications

Bachelor’s Degree in Electrical/Electronics Engineering

Bachelor’s Degree in Computer Science

Tools

Network Monitoring Tools

Diagnostic Tools

Job description

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We are seeking an experienced and driven Assistant Manager – Operations & Maintenance to support the ongoing reliability and performance of our broadband network infrastructure across Malaysia. The ideal candidate will have in-depth IP networking expertise and solid operational experience in telecommunications. A key part of the role is to lead and mentor a team of network engineers and field support personnel in delivering timely service fulfilment and restoration (i.e., break-fix operations), while ensuring regulatory compliance and service excellence.

Key Responsibilities:

1. Manage day-to-day operations and maintenance of broadband network infrastructure, including core, access, and customer premises equipment.
2. Lead, mentor, and coordinate a team of network engineers and field support staff to ensure high performance in service fulfilment (new installations, upgrades) and service restoration (break-fix and fault resolution).
3. Supervise and evaluate external service providers, contractors, and vendors to ensure delivery aligns with agreed SLAs and standards.
4. Ensure accurate and timely reporting to Malaysian regulatory bodies such as MCMC.
5. Conduct technical root cause analysis and implement permanent solutions to prevent recurrence of service disruptions.
6. Plan and execute scheduled maintenance and upgrade activities with minimal impact on end-users.
7. Collaborate with NOC, project teams, and planning departments for fault escalations, expansions, network capacity planning and network improvements.
8. Develop and maintain SOPs, safety guidelines, and technical documentation for O&M activities.
9. Continuously drive improvements in operational workflows, system reliability, and team efficiency.

Requirements:

• Bachelor’s Degree in Telecommunications, Electrical/Electronics Engineering, Computer Science, or related field.
• Minimum 5 years’ experience in telecommunications network operations, with at least 2 years in a supervisory or assistant managerial role.
• Strong technical foundation in IP networking (IPv4/IPv6, BGP, OSPF, MPLS, QoS) and Layer 2/Layer 3 troubleshooting.
• Hands-on experience with broadband technologies such as GPON, xDSL, LTE/5G.
• Proficient in using network monitoring and diagnostic tools.
• Knowledge of local telecommunications regulatory frameworks and submission procedures.
• Excellent leadership, communication, and people management skills.
• Strong organizational and multitasking capabilities, especially under pressure.

Preferred Qualifications:

• Professional certifications such as CCNP, JNCIP, or similar.
• Experience in a Malaysian ISP or telecom operator environment.
• Exposure to network automation, SD-WAN, or OSS/BSS platforms is an added advantage.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Assistant Operations Manager?
• How many years' experience do you have as a manager / team lead?
• How much notice are you required to give your current employer?
• How many years' experience do you have in the telco & internet services industry?
• What's the largest size team you have managed?

Telecommunications & Internet Service Providers 11-50 employees

YTL BROADBAND SDN. BHD. offers high speed fixed broadband with voice services to residential and commercial developments using state-of-the-art fiber optic technology. YTL Broadband Sdn Bhd is a wholly owned subsidiary of YTL Communications Sdn Bhd ("YTLC").

Vision

To be the preferred fixed Broadband Service Provider in Malaysia.

Mission

YTL Broadband aims to provide affordable world-class fixed broadband service to enrich the lives of people across Malaysia through our high speed and reliable network.

Perks and benefits: Medical, Miscellaneous allowance, Parking, Insurance, Shift Allowance, Car & Petrol Subsidy.

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