CUSTOMER CARE EXECUTIVE

SGS; Kulai; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their dynamic team in a role focused on sample handling and customer service. In this position, you will ensure compliance with ISO standards while managing client inquiries and sample submissions. You will play a crucial role in maintaining the integrity of samples and facilitating effective communication across departments. This is an excellent opportunity for those who thrive in a collaborative environment and are eager to contribute to a safer and more interconnected world. If you are passionate about science and customer satisfaction, we encourage you to apply.

Benefits

Flexi-Benefits

Group Insurance Coverage

Qualifications

• Minimum 3-5 years’ experience in documentation and understanding standard operating procedures.
• Good interpersonal skills with a track record in the company.

Responsibilities

• Perform sample handling including inspection, sorting, and registration.
• Assist in daily operations and ensure timely handling of business inquiries.
• Coordinate with different departments for sample integrity and reporting.

Skills

Interpersonal Skills

Documentation

Sample Handling

Customer Service

Education

Degree in Science

Job description

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
• Assist reporting manager to ensure smoothen and effective daily operation.
• Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
• Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
• Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
• Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
• Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
• Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.
  
  

Qualifications

• Minimum educations of Degree in Science or any related field.
• Minimum 3-5 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.
• Able to work independently with minimum supervision.
  
  

Additional Information

• Flexi-Benefits and Group Insurance Coverage