Customer Service cum Admin ( Contract)

Dytan Health On-line; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Customer Service Executive to join their team on a 12-month contract with potential for permanent placement. In this role, you'll coordinate medical appointments and ensure timely completion of reports for insurance clients. Your interpersonal and communication skills will be key as you handle inquiries and assist with administrative duties. This position offers a great opportunity for career advancement and the chance to showcase your talents in a supportive environment. If you're driven and ready to make a difference in the healthcare field, this role is for you!

Benefits

Annual and Sick Leaves

Training

Career Advancement

Potential for Permanent Placement

Qualifications

• Minimum 1 year of experience in customer service or administration.
• Computer literate and familiar with Microsoft Office applications.

Responsibilities

• Coordinate appointments for medical examinations for insurance clients.
• Ensure medical reports are completed and sent to the insurance company.
• Handle customer inquiries and resolve problems efficiently.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Multitasking

Microsoft Office

Education

Diploma in Health Administration

Diploma in Biomedical

Diploma in Business Administration

Job description

This is a 12-month contract role, with the possibility of permanent placement! The company may consider offering you a permanent position after the contract period, depending on your performance. Join us and showcase your potential!

Responsibilities

1. Coordinate appointments for medical examinations for insurance company clients.
2. Ensure that all Medical, APS & QS medical reports are completed and QC before sending them to the insurance company.
3. Handle inbound and outbound calls.
4. Handle customer inquiries and emails, and resolve problems.
5. Attend to urgent requests from clients regarding medical reports, including email softcopy reports.
6. Coordinate workflow and ensure all customer support functions are completed within the service turnaround time.
7. Assist in overall administrative duties.

Requirements

• Possess at least a Diploma/Advanced/Higher/Graduate Diploma in related fields such as Health Administration, Biomedical, Medical, or Business Administration.
• Required languages: English, Bahasa Malaysia.
• Previous experience in customer service or administration within the medical/healthcare fields is advantageous.
• Experience handling inbound and outbound calls.
• Minimum 1 year of experience as a Customer Service Executive or in an administrative role.
• Preferably a Junior Executive level.
• Good interpersonal and communication skills.
• Computer literate, familiar with Microsoft Office applications.
• Target-driven and able to meet KPIs.
• Ability to multitask.
• Availability to work one Saturday per month.
• Malaysian citizens only.
• Immediate availability preferred.
• Located near public transport (LRT/MRT Ampang Park).

Additional benefits include annual and sick leaves, training, career advancement, and potential for permanent placement.