After Sales Engineer

Hirehub Management Sdn. Bhd.; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a leading manufacturer specializing in prefabricated modular data center solutions. This role focuses on delivering exceptional customer service, handling inquiries, and resolving complaints efficiently. You will work in a dynamic environment, supporting various departments while enhancing customer satisfaction. The ideal candidate is detail-oriented, adaptable, and possesses strong communication skills in English, Chinese, and Malay. If you thrive in a collaborative setting and are eager to contribute to innovative projects, this opportunity is perfect for you.

Qualifications

• Diploma or higher preferred, especially in mechatronics or electrical automation.
• 2+ years in customer service, ideally in call centers.

Responsibilities

• Handle customer inquiries professionally via phone, email, and chat.
• Manage customer complaints and collaborate for resolutions.

Skills

Communication Skills

Problem Solving

Customer Service Mindset

Adaptability

Education

Diploma in Mechatronics or Electrical Automation

Higher Education

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Company Background:
A leading manufacturer of prefabricated modular data center solutions, specializing in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally. The company is located in Johor Bahru, and the actual working location is subject to the project.

Key Responsibilities:

1. Handle customer inquiries via phone, email, and online chat with professionalism and accuracy, ensuring timely responses and high customer satisfaction.
2. Provide detailed product and service information, guide customers in decision-making, and support smooth business transactions.
3. Efficiently manage customer complaints, analyze issues, and collaborate with relevant departments for resolution.
4. Assist other departments (e.g., sales, marketing) with data, document organization, and administrative support.
5. Follow up on service-related matters such as order processing, after-sales, and maintenance, keeping customers informed.
6. Maintain customer databases, ensuring accurate and up-to-date records.
7. Analyze service data and report findings to support decision-making and process improvements.
8. Compile common inquiries and solutions into standardized knowledge documents for internal use.
9. Participate in training and share knowledge to improve team service quality.

Required Qualifications:

1. Diploma or higher, with a preference for mechatronics or electrical automation backgrounds. Local Malaysian applicants preferred.
2. Minimum of 2 years in customer service, preferably with experience in call centers or service centers.
3. Strong communication skills in English, Chinese, and Malay.
4. Proficient in office software (Word, Excel, PowerPoint).
5. Ability to analyze problems, provide solutions, and handle complex situations.
6. Strong customer service mindset, responsible, and detail-oriented.
7. Team-oriented with good collaboration skills.
8. Quick learner, adaptable to changing work environments and business needs.