Customer Relations Executive

Dynamic Learning Center Sdn Bhd; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading language center in Malaysia is seeking a motivated Customer Relations Executive to enhance customer satisfaction through effective communication and proactive service. The role involves consulting with clients, managing inquiries, and maintaining high service standards. Ideal candidates should possess strong technological skills and a flexible attitude. Join a multicultural team dedicated to quality and innovation in education.

Qualifications

• At least 2 years of experience in customer service.
• Full working rights in Malaysia.

Responsibilities

• Deliver a unique customer experience aligned with the company's values.
• Provide consultation to parents and students on courses.
• Plan and coordinate events, including holiday programmes.

Skills

Communication

Customer Service

Technological Skills

Flexibility

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Are you interested in developing your skills as part of a collaborative team? We are excited to hire a Customer Relations Executive who is a motivated, effective communicator capable of managing tasks and time well to ensure customer satisfaction. If this sounds like you, we would love to consider you for our talented, multicultural team.

Job Overview

1. Proactively communicate with customers and prospects.
2. Provide timely updates on programmes to our customers.
3. Respond to new and existing customer inquiries efficiently and professionally.
4. Maintain a high level of attention to detail.
5. Possess good technological skills.
6. Be motivated and proactive.
7. Be flexible to adapt to various tasks and responsibilities.

Preferred Traits

1. Advanced technological skills.
2. Proficiency in Mandarin is a plus.

Responsibilities

1. Deliver a unique customer experience aligned with the company's values.
2. Provide consultation to parents and students on courses via phone, WhatsApp, messages, email, social media, and face-to-face interactions.
3. Acquire and maintain excellent knowledge of our services and values.
4. Strategically develop and implement strategies to grow the company's numbers and improve services.
5. Maintain and update databases accurately and in a timely manner.
6. Recommend and implement improvements to existing processes and systems.
7. Provide regular reports to the leadership team.
8. Plan and coordinate events, including holiday programmes, promotional events, and internal gatherings.
9. Participate in regular professional development and skills training.
10. Approach new opportunities with a hard-working, flexible, can-do attitude.
11. Dress modestly and professionally.
12. Maintain standards of conduct reflective of Dynamic Language Centre.
13. Work 5 days per week, including weekends.
14. Complete lawful instructions or work assigned by principals, directors, or managerial staff.

Requirements

1. At least 2 years of experience in customer service.
2. Bachelor’s degree or equivalent.
3. Full working rights in Malaysia or permission to work in Malaysia.

Application Questions

Sign in and update your profile to get insights. Your application will include questions such as:

• Your right to work in Malaysia.
• Experience with Microsoft Office products.
• Expected monthly salary.
• Years of experience as a Customer Relations Executive.
• Languages spoken fluently.
• Customer service experience.
• English language proficiency.
• Experience in social media marketing.

About Dynamic Language Centre

Established on principles of quality, commitment, and innovation, aiming to be Malaysia’s top private language centre, managed by a joint Malaysian-American company since 1999. We offer courses in Arabic, Chinese, English, French, German, Japanese, Korean, Malay, Spanish, and Thai, approved by the Malaysian Ministry of Education. Since 2012, we have served thousands of students.

Additional Information

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