Manager - Group Operations (SST System Support) | Kuala Lumpur, MY

Hong Leong Bank; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading Malaysian financial institution seeks a System Support Manager to oversee SST projects, ensuring compliance with regulations and effective collaboration with IT and business partners. The role demands strong leadership and project management skills.

Qualifications

• At least 3 years of experience in a service-oriented industry.
• 3+ years of system analysis and management experience.

Responsibilities

• Implement approved SST projects and enhancements.
• Perform gap analysis and prepare user requirements.
• Manage planning and budget control for SST projects.

Skills

English

Bahasa Malaysia

Education

Degree in Business, Finance, Information System Management

Job description

Manager - Group Operations (SST System Support)

If you are looking to excel and make a difference, take a closer look at us...

Posting Job Title: Manager, System Support (SST)

Overview: The System Support Manager (SST) is responsible for managing all activities undertaken by the SST System Support Team, ensuring projects are initiated and implemented on time, within budget, and according to project timelines.

This role reports to the Head of System Support & Enterprise Business Continuity.

Key Responsibilities and Accountabilities:

• Implement approved SST projects and enhancements.
• Perform gap analysis, prepare user requirements, and develop test scripts for User Acceptance Testing.
• Ensure SST systems and processes comply with regulatory requirements and internal policies.
• Act as the contact point for other departments regarding SST projects and support.
• Collaborate with IT, business partners, and vendors to support business capabilities.
• Manage planning and budget control for SST projects.

Jobholder Requirements:

• Malaysian citizen.

Education/Qualifications:

• Degree in Business, Finance, Information System Management, or related fields.

Experience/Requirements:

• At least 3 years of experience in a service-oriented industry, preferably with SST system management experience.
• 3+ years of system analysis and management experience.
• Proficiency in English and Bahasa Malaysia.

What's next?

• Apply online; our team will review your application. Due to high volume, please be patient.
• If shortlisted, you will receive an email invitation for an interview. You can also check your application status online.

HLB Careers link:

For more opportunities, visit HLB Careers.

About Hong Leong Bank

We are a leading Malaysian financial institution with a century of entrepreneurial heritage, offering comprehensive financial services both digitally and physically across Malaysia and regionally in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We value diversity, inclusion, and merit, aiming to attract top talent and foster a culture of continuous learning and growth. Join us to realize your full potential.

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