Store Manager (Kuching )

H&M; Kuching; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading retail company is seeking a Store Manager in Sarawak to enhance customer experience and drive sales. The ideal candidate will have proven leadership skills and a passion for retail, ensuring the store meets H&M standards while developing their team. This full-time position offers attractive benefits and opportunities for professional growth.

Benefits

Staff discount card

Participation in H&M Incentive Program

Extensive development opportunities

Qualifications

• 3-5 years of experience in high-traffic retail.
• Proven leadership skills with integrity.
• Experience in managing customer-facing teams.

Responsibilities

• Analyze and follow up on store KPIs.
• Deliver great customer experiences.
• Maximize conversion and customer service.

Skills

Leadership

Customer Service

Team Management

Sales Maximization

Goal Orientation

Job description

Job Description

A Store Manager is to put the customer at the center of everything you do. You need to ensure the highest possible level of customer service and make sure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store, as well as follow up on the results. You will also manage the recruitment, training, and development of the Sales Advisors and the Store Management team. Our business is your business, so when you grow, we grow.

Key Responsibilities:

1. Analyze and follow up store’s KPIs
2. Deliver great customer experience
3. Maximize conversion & customer service
4. Ensure store meets H&M standards
5. Delegate, follow up, and provide straightforward feedback to coach and develop your team

Qualifications

To be successful in the role as Store Manager, you should have proven leadership skills with high trust and integrity, a clear vision, goals, and be result-driven with a deep interest in developing people. A minimum of 3-5 years of experience within the high-traffic retail industry is required.

What You Need to Succeed:

1. 3+ years management experience in a customer-facing environment
2. Previous experience leading and managing teams
3. Knowledge and passion for driving goals forward
4. A passion for profitability and people
5. A customer-first mindset

Additional Information

This is a full-time position based in Sarawak. If your experience, skills, and ambitions align with this role, please submit your application promptly. Due to data policies, applications are accepted only through our career page.

Benefits

We offer attractive benefits and extensive development opportunities globally. All employees receive a staff discount card valid across all H&M Group brands, including H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. Additionally, employees participate in the H&M Incentive Program – HIP. More details are available on our website. Local markets may offer additional perks and benefits, which can vary by employment type and country.

Inclusion & Diversity

H&M is committed to creating inclusive, diverse, and equitable workplaces. Our teams are composed of varied individuals sharing knowledge, experience, and ideas. Diversity enhances our ability to address challenges and innovate. We ensure a fair recruitment process and kindly ask applicants not to include cover letters to minimize biases.

Company Description

H&M offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our mission is fashion & quality at the best price sustainably. Learn more at www.hmgroup.com