Shopkeeper, IKEA Batu Kawan (Full-time)

IKEA; Seberang Perai; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic retail leader to optimize customer experiences and drive sales in a fast-paced environment. This role involves motivating a dedicated team, ensuring product availability, and implementing effective sales strategies. The ideal candidate will have a passion for home furnishing and a proven track record in retail management. Join a forward-thinking company committed to sustainability and customer satisfaction, where your contributions will directly impact the shopping experience and long-term profitability.

Qualifications

• 5+ years of experience in fast-paced retail, especially in home furnishing.
• Strong communicator and team player with sales maximization skills.

Responsibilities

• Ensure an excellent shopping experience leading to increased sales.
• Develop team members and align action plans with business priorities.

Skills

Retail Management

Team Leadership

Customer Service

Sales Strategies

Analytical Skills

Education

Bachelor's Degree in Business or related field

Tools

IKEA Tools

Job description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau, and IKEA Batu Kawan. To learn more, visit IKEA.my.

Job Description

To achieve an enjoyable, convenient, and successful shopping and buying experience that leads to increased sales and sustained long-term profitability.

To optimize the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales. You do this by motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market, and IKEA customers. You use IKEA tools and the expertise of your team.

Your assignment

1. Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.
2. Ensure the shop is in excellent shape, fully stocked with the four merchandising basics in place at all times, and that the IKEA product range is presented in ways that inspire and satisfy customers.
3. Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
4. Understand the different IKEA sales and communication channels and IKEA know-how to make the best commercial use of this information for different customers.
5. Take responsibility for your department goals and ensure your action plan aligns with the country priorities for your Home Furnishing Business (HFB). Follow up and act accordingly using proven solutions and good examples.
6. You and your team actively steer sales towards your department’s top-selling products, prioritized products (e.g., overstock/over-tag), and IKEA service products to maximize sales and long-term profitability.
7. Act quickly on commercial opportunities, such as changing product availability (overstock and out of stock) and customer feedback (e.g., the 10 most asked questions).
8. Keep an active eye on the competition and take appropriate action when necessary, communicating this to your matrix partner in the Service Office.
9. Develop your team and its individual members, ensuring you have a succession plan in place.
10. Actively promote IKEA’s social and environmental commitments and work with your team to understand how, together, you can contribute to sustainability.
11. Execute meaningful actions based on the outcome of key performance indicator analysis at the shopkeeper level.

Qualifications

1. At least 5 years of experience in a fast-paced retail industry with an interest in home furnishing.
2. Self-motivated, analytical, good at implementing commercial strategies, and guiding your team towards sales maximization.
3. Proven ability to work as part of a team and actively sell by understanding your customers and their needs.
4. A problem solver and decision-maker, skilled at prioritizing and organizing work efficiently in a fast-paced retail environment.
5. Strong and effective communicator; adept at multi-tasking when working with co-workers of all levels, both within and outside IKEA.

Your application

We hire based on our values. Watch the video and answer the following question in your application:

Is there anything or any process at your current workplace that you think could be done differently from a cost-saving perspective?

Additional Information

Important Note: IKEA Malaysia will prioritize internal candidates when filling the role you are applying for.

Please apply by 31-May-2025.