Logistics Quality Management (Senior Executive)

BASF; Kuala Lumpur; On-site; USD 30,000 - 45,000; Full time

Job summary

BASF is seeking a quality management professional in Kuala Lumpur to ensure effective non-conformance management and logistics quality monitoring. The successful candidate will lead training initiatives, manage documentation in SAP, and support both internal and external audits. This role is pivotal in enhancing service delivery and driving quality. Ideal candidates will have relevant educational credentials, proven experience in the field, and great communication skills.

Qualifications

• Proven experience in quality/non-conformance management in supply chain.
• High proficiency in spoken and written English.
• Experience with maritime claims is an advantage.

Responsibilities

• Responsible for quality management through effective non-conformance management.
• Lead training and awareness topics on quality and non-conformance management.
• Investigate customer complaints and develop sustainable countermeasures.

Skills

Quality Management

Non-Conformance Management

Investigation Skills

Process Optimization

Risk Management

Education

Bachelor's/Master's degree or comparable qualification

Tools

SAP QM

MS Office

Job description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

O bjectives of the Position:

· Responsible for quality management (logistics and trade) through effective non-conformance management

· Manage NCM documentation in SAP QM module and monitoring and analysis of logistics quality

· Lead training and awareness topics on quality and NCM

· Support internal/ external audits relevant to the scope of overseas delivery services

M ain Areas of Responsibilities and Key Activities:

· Investigation of customer complaints with corresponding root cause identification and development of sustainable countermeasures

- Recording and processing of complaints and initiation of process optimizations based on error analyses

- Coordination and monitoring of measures to be initiated and creation of evaluations in various tools

· Quality contact person for service recipients and external service providers

· Responsible for the implementation and planning of training on non-conformance management (NCM)-related topics and processes

· Introduction and guidance for NCM dashboards, visualization and communication of existing KPIs

· Regular exchange with the NCM community for knowledge management

· Supporting coordination role within the service delivery unit as Non-conformance management (NCM) responsible with regard to the following aspects:

- Development of a common understanding of NCM processes

- Support and coordination in the unit of internal and external audits

· Supporting the coordination of risk management and internal and external audit preparation/support Overseas Delivery Services

· Cross team tasks (reporting, projects, testing, business release management...)

· Support process improvement, knowledge management and ensure risk management and business continuity relevant to the overseas delivery services. Adherence to company, regulatory and unit guidelines, policies, requirements are expected

Job Requirements:

Edu c a t i o n:

Bachelor's/Master's degree or comparable qualification/professional experience; initial professional experience & knowledge

W o r king Experience:

· Proven experience in quality/non-conformance management in supply chain. Experience with maritime claims and insurance will be added advantage

· Supporting coordination role within the service delivery unit in developing a common understanding non-conformance, investigation and claim management

· Organizing/conducting NCM and risk management training

Techni cal & Professional Knowledge:

· Sound experience with QM/NCM SAP/MS Office etc.

· High proficiency in spoken and written English

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital. We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.